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About Kustomer

Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built its platform with intelligent automation, & a unified support experience that enables companies to deliver effortless, consistent & personalized service to each & every customer.

Our Krew is made up of passionate & collaborative people who really care about what they do & the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, & have no plans of slowing down. We welcome individuals who want to learn & be challenged every day.

Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, & UNTUCKit. We were founded in 2015 & are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum & Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures & Social Leverage. 

It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Meta. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team & be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure! 

About the Role:

As a member of Kustomers Talent Acquisition team, you will work closely with the VP of People & our soon to be Head of Talent on building an amazing company full of the best people youve ever worked with. Focused on hiring for the tech side of our team (Engineering, Product, Security, etc.), you will be a guide, thought partner, & advisor for driving engagement with talent. 

Our growth is happening now & there are so many unique opportunities to take on in your role beyond just recruiting & filling roles. Come jump two feet first into the exciting world of Kustomer & see how YOU can make a difference & gain new skills & experiences along the way.

We have an incredible group of people here, people who are passionate about the work they do & supportive of their teammates -- its a facet of our culture that we strive to maintain as we scale & we need a leader who embodies these qualities & wants to ensure we continue to add more amazing people to our teams.

There is both incredible growth to be had here at Kustomer & beyond as we enter into our acquisition (see the about us above). The adventure is only just beginning & this role is critical to our long-term success because our people are everything at Kustomer. 

Responsibilities

Finding Passionate People - This is much more than filling roles. Its finding collaborative, inspiring people who push each other to be better & see things in new ways. We want more Krew members who elevate who we are today to help us reach our future potential. Build it with us.

Diversity & Inclusion - When is this not important? Kustomer has made huge strides in our metrics in the last few years & it is a continued investment. We need this to be a constant focus for everyone in the TA org. We want to continue to make this a success & find new ways to include all that we do & offer within our branding & hiring efforts.

Recruiting Excellence - As a partner to leaders & employees across all of Kustomer, your presence here sets the bar for recruiting excellence at Kustomer. This role will be responsible for partnering with leadership to iterate on, implement & maintain the appropriate processes, tools, systems & training necessary to scale & support a world-class team.

Carve Your Path - Recruiting has so many opportunities for learning & contributing beyond just filling roles. Wed love to hear about your passions & interests & how we can help bring them to life within our team & Kustomer as a whole.

Your qualities:

  • Passion for recruiting & experience managing full-lifecycle recruitment in house or at an agency for engineering or product roles
  • Youre creative, & persistent, never giving up as your search for the best teammates for Kustomer
  • Youre naturally curious, you ask questions & you dont shy away from challenges 
  • You care about the experience & want people to create the best memories when they interact with you & the team you work with
  • Experience with Greenhouse a plus

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, & a flexible vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds & perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, & do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

 
 
 
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