We are witnessing a massive shift of consumer behavior from offline to online. With it, there is a need for technologies that enable online businesses to thrive. Bolt is at the center of this universe working on the next generation of ecommerce, having created a best-in-class buying experience from checkout to fraud detection, payments & more. With our help, retailers can successfully compete with the online retail giants that have the means to invest in technology.
In response to the COVID-19 pandemic, Bolt adopted a hybrid approach to office work, allowing employees to work remotely or from our offices, once safe to do so. We have major offices in San Francisco, New York, Salt Lake City, & Toronto. While this is listed as a remote role, employees are welcome to work from our offices as often as desired.
As a technical writer at Bolt, you'll take on a cross-departmental role to partner with stakeholders across engineering, product, support, & product marketing to create internal & external documentation for all of our major user personas (Merchants, Developers, & Shoppers). You'll also take part in shaping our processes to ensure the scalability & quality of our documentation.
This is a great fit for those who are passionate about knowledge capture & user advocacy. Your insights will help shape the experience of our users & guide them through error messaging, configuration steps, payment processes, & more. Additionally, as a member of our Customer Education team, you'll integrate your content into our broader education ecosystem, ensuring that we communicate technical operations & requirements consistently across multiple modalities. If you enjoy working with developers & customers, love writing & organizing content, & are highly motivated to deliver a top-notch customer experience, this is the right role for you!