National Health Plan Manager
PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, & post-acute care providers across the country. Our vision is bold - to build a national care coordination network that allows providers to put patients at the center of their care.
We are actively recruiting a full-time National Health Plan Manager, accountable for accelerating live ARR (annual recurring revenue) for our largest nationwide Health Plans. You will engage new national customers during the sales cycle, partnering with Growth to understand the customer organization, pain points & reasons for buying & charting out a viable onboarding & ongoing customer engagement plan. You will also be responsible for transitioning existing national accounts from our regional management teams where appropriate.
The National Health Plan Manager will be expected to develop direct customer relationships & deepen our understanding of business needs, product fit, & industry trends, Working closely with our Payer Growth team. you will be expected to create & keep relevant a portfolio of cross-functionally unifying account game plans, which identify growth opportunities & surface product dependencies. You will also leverage the functional subject matter expertise of our Market, Customer & User Success Teams.
Location is flexible (Boston preferred) & you should be willing to travel up to 25% to customer headquarters throughout the US.
What Success Looks Like:
In 3 months...
Set aspirational quarterly Live ARR growth targets for your portfolio of accounts
Formed working relationships with highest priority customers & their super users
Developed a detailed understanding of the internal workings of each of your national account customers: headquarters agenda vs. regional market dynamics, who's growing, why they buy, how we create value, & why they renew
Demonstrated proficiency using our Product
Understand your users: why they engage with the product, how they use it, care coordination workflows we support, & what product gaps block account growth
Established strong relationships with regional Operations & Growth team members
Surfaced opportunities to drive greater alignment with other teams
In 6 months...
Establish strong business relationships with leadership teams within each of your National Customers
Demonstrated achievement of quarterly Live ARR targets by successfully driving go-lives, retention efforts & up-sell/new booking efforts
Expanded into new parts of our health system customers organizations (e.g., into new patient programs, segments, facilities, geographies)
Become the primary decision-maker relationship owner for your customers
Advocated for & aggressively rolled out key product & workflow opportunities to increase network density, defensibility & engagement
Outlined clear plan to efficiently scale team with growth
Demonstrated track record of recruiting exceptional talent
Established data-driven management infrastructure leveraging insights from Market, Customer & User Success
Forged complete alignment on regional priorities with Growth & Product
In 12 months...
Demonstrated acceleration in Live ARR growth
Closed majority of account vulnerabilities through white glove service
Recognized as thought partner by high profile customers & partners
Shown scale across a strong & collaborative team
Created strong relationships between Regional Management & rest of organization
What You Need:
Passion for keeping up with the complexities of healthcare, including:
Knowledge of healthcare delivery system & regulatory dynamics in region
Interoperability/healthcare tech trends
Experience with relevant business models:
Regional roll-out business with local network effects a plus
Enterprise SaaS businesses with consumer-like user experiences a plus
Hands-on or consulting provider side experience
Relevant functional expertise:
Business development: understanding market dynamics, interests of various stakeholders & how to activate a community
Experience with account & market management: P&Ls, contracts
Highly accountable & comfortable owning a number; drives a sense of urgency
Demonstrated track record of owning senior executive relationships
Strong self-starter with a track record of proactively getting things done
Outstanding written & verbal communication, organization, & project management skills
Experience bringing structure to ambiguous situations through smart analytical strategic problem solving & process development
An entrepreneurial, motivated, curious, insightful, & determined attitude
What You Get:
Join one of the fastest growing health tech companies in the country
Have the autonomy to build something with an enthusiastically supportive team
Learn best practices from world class investors & advisors
Become an expert on healthcare delivery transformation, & work closely with the country's most innovative health systems
Receive cash & equity compensation with health, dental, & other benefits