Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform captures & understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 1,500 innovative companies like Zillow, Slack, PayPal, Twilio, Shopify, Hubspot, SproutSocial, Zoominfo, Outreach, MuleSoft, & LinkedIn trust Gong to power their customer reality. With Gong, customers experience improved win rates, increased deal sizes, & accelerated employee ramp-times.
Our Mid-Market segment is rapidly growing & we are excited to grow the CSM team with your addition! As a Manager, we're looking for a creative, customer-centric, & experienced leader to manage part of our Mid-Market CSM team. Your leadership will have a direct impact on the growth & maturity of the segment, the development of your team, & Gong's operating principle of CREATING RAVING FANS. This position reports into our Director of Mid-Market Customer Success.
Our CSMs are trusted strategic advisors to senior revenue leaders to uncover business objectives & pains & strategically map those to Gong value. CSMs own overall customer relationships & drive engagement & adoption, mine & measure value, unearth & mitigate risk, & create customer advocacy. CSMs drive quarterly metrics around portfolio net growth, business reviews, & product utilization.