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Lyft // on-demand ride-sharing
 
Denver, CO    Posted: Wednesday, February 05, 2020
 
   
 
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At Lyft, community is what we are & its what we do. Its what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, & diverse organization where all team members are recognized for what they bring.

We are looking for a seasoned leader who is both an operator & strategist with experience building & scaling businesses & operational teams in the field, driving real-world interactions with customers across multiple markets & regions. Additionally, you will have been influential scaling through a period of true growth, growing operational teams based on business needs.

A strong developer of people, you will have a non-stop builder mentality focused on motivating teams & individuals with opportunities to lead. You will also be known for fostering & strengthening relationships with remote teams & cross-functional partners across locations.

Responsibilities:

  • Entrepreneur:
    • Exhibit the drive to grow revenue & profitability by guiding in-market operations to help Lyft achieve its overall ridesharing growth goals in a highly competitive industry
    • Build new lines of business that will improve urban transportation by blending state-of-the-art technologies with advanced operational excellence practices: expanded segments for rideshare, Driver Services, Vehicle Services, Rentals & fleet management
    • Identify new ways to add additional value for Lyft & its partners within existing opportunities
    • Take initiative to contribute to & chase down multiple, sometimes unique, opportunities or deals to deliver a positive impact on the business
    • Build the localized strategy for Lyft in the market, combining corporate capabilities to meet unique local & regional needs & opportunities
  • Leader:
    • Lead local team from the front, alongside our teams & the customer, leveraging facts as the primary indicator of truth
    • Motivate & inspire the local team (operations, marketing, & business development) to contribute towards achieving our strategy
    • Act as an advocate for team & teams needs, business health, & other issues that deserve attention
    • Set expectations & commits to plans, goals, deliverables with team members & partners
  • Navigator:
    • Influence peers & stakeholders in functions such as Growth, Product, Finance, Marketing, Enterprise, etc. by surfacing issues & suggesting solutions
    • Utilize influencing skills with a diverse set of Lyft leaders & stakeholders to effectively advocate for market needs while aligning to company-wide value programs & find the best way to support technology to provide the best experience at the lowest cost
  • Ambassador:
    • Establish what the market & competitive landscape looks like now & in the future
    • Act as company spokesperson in interviews with key media & work with our PR organization & external agencies
    • Build & nurture relationships with government officials & driver/rider local community, acting as both the advocate & expert for the Rockies
    • Engage with drivers to maintain a strong community in the local market acting as the face of Lyft & increase NPS of our drivers, riders, & employees

Experience:

  • 10+ years of senior strategic operating experience in a fast-growth environment
  • Experienced in building, leading, & resourcing large-scale teams in the field, & committed to employee engagement, coaching, & career development of team members
  • Personal passion for community; motivated to inspire others by a deep connection to Lyfts mission & core values
  • Experience being highly collaborative with cross-functional stakeholders & manage large scale projects
  • Comfortable leading within matrixed organizations, pulling in thought leaders from both internal & external sources to foster expertise for their teams
  • Demonstrated ability to influence at all levels, internally & externally
  • Entrepreneurial spirit - You think outside of the box & are resourceful & fiscally responsible
  • Operational & data-driven mindset, passionate about eliminating waste & creating efficiencies
  • Experience working in local government or with local/provincial regulators is strongly desired

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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