Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, & other leading financial institutions to increase customer acquisition, improve productivity, & accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages & consumer loans daily, helping millions of consumers get into homes & gain access to the capital they need to lead better lives.
The Customer Success Manager for our mid-market segment is a client facing role focused on unlocking significant value for our customers & prospects through transforming the technology that powers their lending processes. A Customer Success Manager works with Relationship Managers in two core activities 1) Drive revenue increases at existing customers by increasing product utilization, 2) build the business case for customers to adopt additional Blend solutions. This role will require a deep knowledge of a focused set of strategically valuable customers' & prospects' business needs & goals. You will work with your Relationship Manager as well as a cross functional set of internal stakeholders (Product, Deployment, Support, Marketing) to present the right solutions, at the right time, to drive utilization of the Blend platform, sell & implement new features & product offerings, & build champions of the Blend offering.