Events  Deals  Jobs 
    Sign in  
Lyft // on-demand ride-sharing
Marketing, Full Time    Nashville, TN    Posted: Saturday, February 22, 2020
Apply To Job

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyfts Trust & Safety Team is looking for a strong communicator with deep knowledge of & experience with customer safety issues to manage internal responses & communications regarding escalated Trust & Safety incidents. You will align incident response strategy & communication between Trust & Safety, Communications, Legal, Security, Compliance, & Government Relations for improved identification, quantification, & understanding of safety brand impact. This individual will help to inform the executive team & other key stakeholders where necessary while acting as the main point of contact for escalated incident response.

You must be comfortable & confident in working directly with Customer Experience & Trust team members & leadership, in addition to managing deadline-dependent media inquiries regarding the delicate subject matter of Trust & Safety incidents. Were looking for an effective & creative individual who thrives in high-priority situations to effectively respond when something goes wrong.


  • Collaborate directly with Safety Support, Customer Experience, Communications, Security, & Legal teams to respond to internal & external stakeholders about safety incidents
  • Draft & approve executive-level communications about safety incidents reported on the platform to share with the executive team
  • Monitor traditional & social media channels for Lyft & ridesharing safety incidents
  • Intake of all media inquiries from the Communications team; confirm the accuracy & sentiment of press statements prior to being sent to the media
  • Develop written materials - messaging guidelines, best practices, presentations, talking points, etc. as needed
  • Implement & execute incident response best practices
  • Collect data & glean actionable insights from robust data sets
  • Conduct Root Cause Analysis to identify process gaps & areas of opportunity within Safety Support
  • Partner with Safety Support Leadership to assist with executive-level & external communications, ensuring 24/7 coverage
  • Continue to refine the internal Safety Escalation process to scale with team & company growth
  • Flexible schedule, willing to work non-traditional hours, weekends & holidays to support our stakeholders


  • 3+ years experience working on communications involving crisis response
  • Excellent communicator in written & oral form
  • Demonstrated ability & passion for preparing executive-level communications
  • Proven ability to work cross-functionally, exerting influence without direct authority
  • Proven ability to track & prioritize multiple concurrent incidents
  • Ability to thrive in a fast-paced environment
  • Ability to simplify & package large amounts of complex information in order to identify key trends & opportunities for improvement
  • Possess top-notch interpersonal skills
  • Excellent multi-tasking skills, able to set own priorities
  • Ability to maintain enthusiasm & composure in stressful situations
  • Beginner SQL Experience is a plus
  • High degree of accuracy & attention to detail
  • Passion for Lyft & our mission


  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

Apply To Job
© 2021 GarysGuide      About    Feedback    Press    Terms