General Manager

Who We Are:

At Convene, we're building a company that embraces visible & invisible diversity, encourages healthy integration of personal goals & professional development, & fosters community. Our team's evolution, values & culture have been at the forefront of what we do since our founding. With the meetings & office market growing rapidly & showing no signs of stopping, we are constantly evolving & growing our offerings from hosting meetings & events to providing a full suite of offerings for flexible co-working spaces.

What Youll Do:

• Effectively communicate verbally & written, with all level of employees & clients; exhibiting GRIT in all interactions
• Work dynamically & prioritize departmental functions to meet deadlines
• Maintain regular attendance in compliance with Convene standards, as required by scheduling, varying according to the needs of the facility
• Coordinate the setup & execution of all functions with the Service, Production & Culinary departments
• Comply with Convene standards & regulations to encourage safe & efficient operations
• Maximize efforts towards productivity by identifying problem areas & implementing solutions
• Responsible for overseeing the Service team including hiring, staffing, scheduling, training, payroll, & conducting performance reviews in accordance with Convene standards
• Ensure inspection of all conference center areas for cleanliness & maintenance on a regular basis
• Control & maintain all service equipment
• Create & maintain positive relationships with building management
• Oversee daily & weekly PEO meetings as well as weekly staff meetings
• Work with sales manager & other conference planning manager to ensure accuracy of Salesforce
• Develop client relationships to ensure a successful event.
• Oversee Production team & ensure proper planning, upselling, detailing, proper room blocks, & professional communication to clients
• Build relationships with all local competitors & surrounding businesses
• Assist Culinary team in preparing creative menu offerings from banquet menu guide
• Understand both monthly forecasting & the annual budget process
• Responsible for monthly P&L
• Actively participate in industry related organizations (i.e. NACE, MPI)
• Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills
• Ensure Standard Operating Procedures are consistent, up to date & being followed
• Review & update all internal & external forms & processes quarterly to ensure continuous improvement & quality standards
• Ensure Convene brand standards are being executed
• Assist with developing healthy employee relations environment, including employee motivation & coaching.
• Establish strategic plan & lead site via specific action steps to achieve financial, quality goals & survey scores
• Work with purchasing & vendors on competitive pricing
• Perform any other job related duties as assigned per VP, Operations

What We Look For:

• Bachelors Degree in Hospitality, Business Administration, or equivalent experience
• Minimum of 1-3 years experience leading a catering and/or conference service operation in a progressive environment
• Working knowledge of technology & AV equipment, setup & usage
• Extensive knowledge of computers, specifically Salesforce & Microsoft Office
• Knowledge of food & beverage preparation techniques, health department rules & regulations, & liquor laws & regulations
• Working knowledge of financial statements, driving revenue, controlling cost.
• Acute Awareness of SELF & Others
• Emotional Intelligence, dynamic community & customer focus
• High Energy Relationships
• Problem solving/Decision
• Flexible hours required
• Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time

About Convene:

At Convene, were changing the way the world works by transforming the way businesses work. By partnering with the largest landlords in commercial real estate, we design & service the next generation office building one that feels more like a full-service, lifestyle hotel. Our integrated workplace-as-a-service platform gives building tenants & enterprise clients access to a growing network of premium meeting & event spaces, flexible workspaces, hospitality services, & curated experiences for users, all connected by Convenes proprietary technology platform.

• Founded in 2009
• Locations in New York City, Boston, Philadelphia, Washington, D.C., & Los Angeles; Opening in Chicago in 2018 & plans to expand globally
• Launched Convene Workplace in 2017
• Ranked #11 Workplace in New York in 2017 by Fortune Magazine
• Ranked #30 in 2017 LinkedIn Annual List of Industry Disruptors
• 2018 Great Places to Work US
• 2018 Fortune Magazine Best Workplaces NY

In everything we do, we strive to put the people we do it for first. This starts internally: we believe our values drive behaviors to create culture. Together were building a culture that embraces diversity & learning, humility & gratitude. At the same time, we try not to take ourselves too seriously & strive for a healthy integration between work & personal pursuits.

Benefits You Can Expect As A Convene Employee:

• Generous, flexible PTO & family leave
• Generous professional development policy that includes funds earmarked for each employee's discretionary professional growthHave a conference you want to attend? A class you want to take? If it's helping take your career to the next level, we support it. Each employee is required to have 65 hours of learning per year
• Excellent health coverage for team members & their families
• Supportive work environment & a leader who is focused on your professional growth
• Company events that highlight our team's passions & hobbies
• Healthy snacks

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.