Optical Assistant Manager - Town & Country Crossing at Warby Parker In Other

Optical Assistant Manager - Town & Country Crossing
Warby Parker // boutique-quality eyewear retailer

Job Status: Full-Time

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. (At other brands, you might see similar roles called Optical Assistant Manager.) In this role, youll use your professional skill set & product expertise to create incredible experiences for customers. Whether youre helping longtime Warby Parker fans or first-time wearers, youll leave them excited & confident about our glasses. (Our frames are really special, after all. Take a peek at how theyre made.) Acting as both a coach & team player, youll lead your stores Opticians & jump in to consult customers as needed. Our ideal candidate is a lifelong learner whos able to embrace challenges, foster an encouraging work environment, & help Warby Parker grow. Sound like the job for you? Read on!

What youll do:

Optical duties

Work directly with customers to help meet all of their eyewear needs
Take & record measurements, adjust & fit eyewear, & execute these details with flawless accuracy
Check that our finished eyewear meets our optical standards, as well as customer requirements & requests
Use your expertise to explain prescription terminology & product offerings to customers

Leadership responsibilities

Report to the Store Leader, working together to anticipate staffing needs & oversee Optician Apprentice Program participants
Manage a team of Opticians by giving & receiving feedback, holding ongoing development conversations, & leading by example on the floor
Uphold exceptional service standards when working with customers & implement retail experience programs that increase their loyalty & engagement
Stay up to date with HR policies & procedures to promote a productive, safe culture in the store & leverage company resources to increase employees engagement & job satisfaction
Support general store systems, inventory databases, & business operations

Who you are:

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) whos been in a management position for 2+ years
A strong leader & mentor who exhibits model behavior, drives optical metrics, & adheres to strict optical standards
Able to operate with a high sense of professionalism & open-mindedness when making decisions on behalf of the team
Passionate about the eyewear & retail industries
A clear & effective communicatoryou can break down technical terms for customers to easily understand
Dedicated to going above-and-beyond to make customers (and your teammates!) happy
Detail-oriented, organized, & capable of prioritizing tasks & responsibilities for yourself & your team in a fast-paced, ever-changing work environment
Someone who takes your work very seriously, but not yourself
Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

Health, vision, & dental insurance
Life & AD&D Insurance
Paid time off
Paid Holidays
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Bereavement Leave
Optical Education Reimbursement
Snack Pantry
And more (just ask!)

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, & share personal information about you & explain your rights under the California Privacy Rights Act (CPRA).

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

We're constantly asking ourselves how we can do more & make a greater impact, & that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses & contacts to eye exams & vision tests, & you can meet us online, at our stores, or even in your home. Wherever & whenever you need it, were there to make exceptional vision care simple & accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.