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Lyft // on-demand ride-sharing
 
San Francisco, CA    Posted: Sunday, January 26, 2020
 
   
 
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JOB DETAILS
 

At Lyft, community is what we are & its what we do. Its what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, & diverse organization where all team members are recognized for what they bring.

Lyft is looking for a Senior Rental Associate who is driven by providing world-class customer service to join our Consumer Rentals team. In this role, you will act as the "face of Lyft," providing exceptional hospitality while greeting customers on site & helping them to get accustomed to their rental vehicle to hit the road quickly. Reporting to the Rental Specialist, you will play a key role in operations behind the scenes: supervising a team of Associates, making sure vehicles are prepped & ready to go, & providing in-drive support by chat & phone. If you enjoy working with people, are a self-starter & can accommodate a flexible schedule (including nights/weekends), we would love to meet you!

Responsibilities:

  • Supervise a team of Rental Associates & be the first line of support for day-to-day operations
  • Meet & greet customers on-site at our San Francisco & Oakland locations, providing a quick & seamless pickup of a rental vehicle
  • Provide operational support, including:
    • Helping to shuttle vehicles between locations to meet demand
    • Ensuring vehicles are clean & full of gas, including touching up vehicles as needed for upcoming reservations (wiping down, vacuuming, etc.)
    • Providing phone/chat support to customers who are in the middle of a rental & need help
    • Managing the fleet in our back-end systems
  • Jump in wherever you are needed to deliver an exceptional rental experience
  • Ensure rental location adheres to Lyfts brand, operational, & community standards
  • Help brainstorm, test & implement ideas for improving the customer experience & making behind-the-scenes operations more efficient & consistent
  • Flexible schedule: this is a role that will require some evenings & weekends

Experience:

  • Bachelor's degree or equivalent, preferred
  • 1+ years of retail, customer service or rental car experience
  • 1+ years of supervisory experience (nice-to-have, but not required)
  • High energy with an outgoing, social personality - you love talking to people!
  • Comfortable on the phone & in person interacting with customers
  • A true team player that is comfortable with ambiguity
  • Strong attention to detail
  • Ability to multi-task & switch into different modes during the workday/week
  • Excellent verbal & written communication proficiency with common technology tools
  • Must have a valid driver's license

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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