Company Description|Job Description
Fascinated by the future & captivated by technology?
Smart, driven & want to make a difference in the world?
You'll fit right in.
Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays.
Think you know us?
Our mission is to connect the world through the most innovative, reliable & secure digital payment network that enables individuals, businesses & economies to thrive.
Individuality fuels our brand & our global team - we're proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives & experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects & encourages meaningful work/life balance for everyone.In addition, we offer market leading salary & have a fantastic benefits offering.
So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.
Job Description & Responsibilities
What's it all about?
The holder of this role will be a key member of the Loyalty & Premium Products team, leading our operational function to deliver best in class campaign execution & performance.
The individual will possess a strong background in process excellence, has led a number of high profile client relationships, preferably in the digital marketing world & can demonstrate strong experience of leading teams to deliver successful results. Setting the vision for the team & managing accordingly, the role is part of a wider Loyalty & Premium Products team based in London.
What we expect of you, day to day.
You will set the vision & objectives for the Client Services team as a whole
Plan, direct & coordinate the Loyalty operations team function which includes client engagement & support, campaign delivery & maintenance of content of our clients Loyalty portals
Ensure the Loyalty operations team delivers on time & quality & in line with the clients expectations
People manager duties including recruitment, objectives set up, day to day support & career development
Possess strong knowledge of all Visa's Loyalty Products including capabilities & associated systems
Optimise existing processes & identify where change is needed, updating policies, processes & guidelines for the operations team
Coordinate & manage strategic projects for Loyalty operations, these includes CLP campaigns, new CLO portals & VOP migrations for clients
Internal cross-functional communication with specifically Business Development, Client Services, Product & Campaign Management
Interacts externally with clients & partners & acts as the service delivery lead for Visa's Loyalty & Premium Products.
Represent Visa at relevant client business meetings & review sessions
Contributes to development of functional strategy & recommends product or service improvements
Maintains & grows existing relationships across a broad portfolio of customers in addition to up-selling & cross selling new products & services
Develops & demonstrates knowledge of Visa Loyalty Solution's & Visa's products & services, which can be conveyed to the customer in a clear & concise manner
Familiar with market best practice & provide recommendations to add value to existing solutions
Builds & maintains relationships with colleagues to foster culture of collaboration
Collaborates with wider Business Development team to support & deliver on the efforts of the wider sales team
Possesses expert understanding of digital marketing
What we're after
Proven leadership experience in a client management context.
Experience of continuous process improvement, including experience of employing LEAN process tools
Professionally qualified with mid to senior level experience that wasresponsible for product/project & management experience.
General comfort with web 2.0 applications
Excellent in Microsoft Office Suite (Word, Excel & PowerPoint)
Demonstrated problem solving & analytical abilities (proficient in Excel)
Data oriented/analytically mindset
Excellent verbal, written & communication skills in person, by phone & email
Demonstrated ability to work & collaborate in a team setting
Ability to effectively prioritize tasks & manage time, even under time pressure
High quality control standards
Execute in a fast-paced, team environment
Fluent in English, additional languages are a plus
Committed to service excellence & added value through taking a proactive interest in client needs & works in partnership with them to achieve their aims
Contributes effectively to achievement of organisational vision through teamwork, employing open communication channels & sharing information to achieve a common objective
Makes a positive impact by executing on commitments to consistently deliver results alongside building support, commitment & respect from others by demonstrating professionalism, integrity & expertise
Achieves results by driving self & others to achieve results & surpass goals using sound processes that reflect governance discipline & efficiencies. Works across boundaries & in partnership with others to achieve goals.
Continually improving through personal development & champions new ways of doing things
Demonstrates resilience; able to respond quickly to adapting organisational needs while continuously role modelling company values
Generates & shares interesting/new ideas & insights to stimulate discussion & thinking
Provides the energy & drive to identify & create opportunities for new & innovative ways to meet client needs
Researches industry best practice & trends; applies this to own role to stretch thought boundaries
Able to quickly assimilate key information; quickly applies new knowledge
Participates in creative workshops or knowledge sharing opportunities
Understands & demonstrates the importance of sharing knowledge
Diversity & Inclusion
Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture & background, fight for important initiatives like Equal Pay & actively work to eliminate unconscious biases that hold us all back.
By leveraging the diverse backgrounds & perspectives of our worldwide teams, Visa is a better place to work & a better business partner to our clients.