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CLEAR // biometric identity platform
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We're seeking a Director of Operations to build & manage our rapidly expanding airport pipeline, spanning airports from ORD to JFK & everything in-between. Reporting into CLEARs Sr. Director of Operations, this position will drive end to end leasehold expansion project management & uphold operational & customer service excellence for our members. This is a fast-paced, hands-on, & exciting role that requires a can-do person who works with both autonomy & efficiency.

What you'll do:

  • Own new location openings of CLEARs airport network across the country, including operationalizing airport partnerships as well as expanding our existing airports real estate to new terminals
  • Perform site visits of prospective partner airport footprints & prepare drawings of potential integration options
  • Analyze & prepare presentation proposals of CLEARs concepts of operations for new airport partners including the Airport Authority, Airlines & TSA stakeholders
  • Project manage multiple new airport launch & expansion plans & lead cross functional internal team meetings tracking progress relative to OKR goals
  • Negotiate & manage relationships with architects & contractors regionally to support infrastructure expansion of our airport network
  • As airport stakeholders introduce development projects or changes to operational processes, you will manage our airport real estate leasehold improvement to mitigate impacts to our service & ensure CLEAR has the optimal positioning for screening access & flow of our members

How you'll be measured:

  • Youll strategically expand CLEARs airport network across the East Coast 
  • Youll manage existing leaseholds to create frictionless experiences through our CLEAR lanes & expand CLEAR enrollment capabilities
  • Youll drive member acquisition retention
  • Youll build strong internal & external relationships

What you're great at:

  • 6+ years experience in a multi-unit operations environment, with experience in real estate, interior construction, store opening project management & external stakeholder relations
  • Extensive project management experience, including building & maintaining project tracking tools, aligning internal & external parties to key deliverables, & reporting up to executive parties. 
  • Technical skills including proposal & presentation design, floorplan drafting & basic budgeting/financial modeling. 
  • Strong personal credibility to build trusted relationships with senior business leaders & frontline staff alike
  • Highly collaborative & a superior communicator: ability to influence & receive buy in across levels & audiences
  • Based on the East coast close to a major hub airport (JFK, EWR, ORD, DFW, ATL)
  • Able to travel up to 75% of the time to airports within your managed pipeline & occasional travel to the NYC corporate office

At CLEAR we help YOU move forward - because when youre at your best, were at our best. Youll work with talented team members who are motivated by our mission of making experiences safer & easier. Our hybrid work environment provides flexibility. In our offices, youll enjoy benefits like meals & snacks. We invest in your well-being & learning & development with our stipend & reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility & adoption/surrogacy support), flexible time off, free OneMedical memberships for you & your dependents, & a 401(k) retirement plan with employer match. 

The base salary range for this role is $140,000 - 165,000 depending on levels of skills & experience.

The base salary range represents the low & high end of CLEARs salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience & performance. The range listed is just one component of CLEARs total compensation package for employees & other rewards may include annual bonuses, commission, Restricted Stock Units


Have you ever had that green-light feeling? When you hit every green light & the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 13+ million passionate members & hundreds of partners around the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, & more seamless experiences - making them all feel like magic.


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