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Pager focused on simplifying medical experience bringing care to patients
Sales, Full Time    New York City    Posted: Monday, March 11, 2019
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Pager delivers a doctor in your family healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors & other members of the care team together through secure chat, voice & video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services & solutions for a consumer experience that leads to better decisions, outcomes & healthier lives. Started in 2014 & based in New York City, Pager is led by seasoned technology & healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is hiring an Account Manager to manage the full lifecycle of a client relationship. You will partner with our business development leaders to push forward conversations with prospective clients, manage current client revenue, upsell, negotiate deals, & be a key point of contact for your book of existing business.


  • Be a key point of contact for clients, building & maintaining relationships with varying levels of resources internally & externally with C-Suite direct contact
  • Execute on upsell opportunities & contract renewals
  • Ensure our implementation team has the required information to successfully manage onboarding for new partners & step in should any issues arise
  • Negotiate existing client contracts, keeping in mind growth opportunities for key accounts
  • Participate in new client meetings, serving as a subject matter expert for all Pager products & offerings
  • Travel up to 50% is required


  • 5+ years of experience in an account management role with experience upselling, managing revenue, & client loyalty/satisfaction
  • Experience in healthcare is required
  • Proven process driven approach to managing client relationships
  • Experience working with or selling into payers is highly preferred
  • Technology, SaaS, and/or start-up experience is preferred
  • Exceptional communication skills & experience working with executive-level stakeholders
  • Must be based or relocate to NYC, but also be comfortable with regular travel

At Pager, we value diversity & always treat all employees & job applicants based on merit, qualifications, competence, & talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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