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WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration & workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, & we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market & define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU
The Partner Operations Analyst will work closely with Channel Sales & our partners to help drive partner engagement & operational excellency within Channel. We are looking for someone to own the ops side of the relationship with some of our most strategic partners while helping Box scale operations for all of our partners. A successful candidate has experience working cross-functionally in a fast-paced business environment, especially within Channel operations and the Saas industry.
As a key point of contact to our partners, you will collaborate directly with Channel Sales leadership, GTM Ops, Finance, Legal, Pricing, Marketing, & Enterprise Systems. Your responsibilities will range from meeting directly with our partners, to driving engagement by collaborating with Marketing & Channel Sales, to implementing process & systems improvements that impact all of our partners. An effective Partner Operations Analyst will make it easy for Box's partners to do business with us by removing barriers & creating a best-in-class experience for the partners.
Box continues to grow quickly & Channel is a significant part of our business. This is a chance to have a big impact at one of the fastest-growing companies in the Valley!
WHAT YOU'LL DO
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Manage the relationship with key strategic partners from an operational standpoint, triaging problems & fielding feedback on how to improve the current systems & processes.
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Establish a thorough understanding of all Box processes that impact partners including - but not limited to - partner on-boarding, deal registrations, order management, new product introductions, & price changes.
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Train internal teams & external partners on new channel programs, systems, policies, or initiatives.
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Support & scale the Referral process from submission through payment.
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Build & generate reporting & dashboards within the Partner Portal.
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Own project management on key initiatives that impact the Channel Team & Programs.
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Support Regional Channel Managers with high volume of quotes for our channel business
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Perform other related duties as assigned.
WHO YOU ARE
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3+ years of experience in operations.
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Minimum years in an externally-facing, customer- or partner-centric role with strong interpersonal & communication skills.
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Federal reseller experience highly desirable.
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Ability to prioritize between short-terms goals & long-term priorities with a proven track record of exercising solid organizational & planning skills.
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Experience with Salesforce with Salesforce.com, Apptus/Conga quoting tool, and knowledge of Zuora highly desirable.
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An active team player who takes initiative to not just identify problems but proactively recommend & implement solutions.
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Ability to adjust to competing demands & priorities & to operate within ambiguous situations & multiple constraints.
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BA/BS degree
BENEFITS
EQUAL OPPORTUNITY
We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
HEALTH AND SAFETY
To promote the health & safety of all Boxers & our communities, in order to "Go to Work" at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. "Go(ing) to Work" at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, & or participating in any Box-sponsored and/or related activity where others are present. If you are fully remote & do not "Go to Work, the vaccination requirement is not applicable. "Fully Vaccinated" means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.
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