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WeWork // collaborative workspaces for creators
Sales, Full Time    New York    Posted: Wednesday, May 15, 2019
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About WeWork

WeWork is the platform for creators, providing hundreds of thousands of members around the world with space, community, & services that enable them to do what they love & create their life's work. Our mission is to create a world where people work to make a life, not just a living, & our own team members are central to that goal.

Our team's mission is to empower WeWork buildings to operate at maximum efficiency through the use of technology, systems, & tools.

Job Description

The Salesforce Administrator role is a key role in WeWorks implementation & management of Salesforce Service Cloud. This role is a combination of a hands on role, performing Service Cloud admin functions, & a strategic role, building out a scalable & highly effective salesforce support team/infrastructure.

WeWork is utilizing an implementation partner to configure/deploy Salesforce Service Cloud. This role will be involved in overseeing implementation partners work, & developing a program to ensure WeWork can effectively management Service Cloud post implementation.

Duties & Responsibilities:

  • Perform day-to-day Salesforce Service Cloud administration tasks
    • Administrative tasks include, but not limited to: User access, Object customizations, process automations, Fields/relationships, Business rules, Page layouts, Validation rules, Email templates, Custom buttons, App installations, Integrations, & Custom/conditional forms
    • Analyze business requirements & system capabilities to provide feedback, gap analysis & solutions proposal
    • Create & maintain thorough, up to date, functional & technical system architectural documents
    • Support QA efforts during implementations & rollouts of new system features
    • Manage data imports, database de-duping & database cleanup for data accuracy
    • Work with Salesforce engineering team to develop & maintain custom programming
    • Run point on building out a scalable & highly effective salesforce support team/infrastructure
  • Build tiered support program to support Salesforce day-to-day
    • Work with Systems Training & Knowledge Manager to manage Salesforce training program for other salesforce support staff
    • Identify & implement Salesforce best practices to increase business performance relating to efficiency & improved service

Key Qualifications:

  • Bachelor's degree from a 4 Year accredited College/University, or equivalent experience
  • 4+ years of experience supporting Salesforce Service Cloud platform
  • Expert level understanding of Salesforce Service Cloud platform
  • Salesforce Advanced Administrator Certification
  • Must be detailed-oriented & have strong problem solving, project management & analytical skills
  • Excellent verbal & written communication skills
  • Ability to provide instruction to audiences of varying technical background
  • Meet deadlines, communicate delays, & clarify ambiguous situations
  • Ability to provide outstanding customer service in a dynamic, fast-paced environment & pick up new skill sets quickly
  • Experience with APEX, Java, Canvas, Process Builder, Salesforce Cloud Flow Designer, SQL & JavaScript
  • Previous roles in a consulting or high growth, tech environment highly desired
  • Experience with Zendesk to Salesforce migration highly desired

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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