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Trunk Club // personal stylist based fashion retailer
Chicago, IL    Posted: Thursday, February 06, 2020
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Full Time Role with Evening & Weekend Shifts

Working for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced & entrepreneurial environment is paired with the strong history & experience of a retail legacy. We have access to some of the greatest minds in retail & technology & are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, & your passion to contribute to our unparalleled shopping experience!

Who we are

At Trunk Club, were building the future of retail, enabled through a personalized styling experience. Youll be on the front line, providing styling services & support to customers through chat, email & phone. Youll have the opportunity to contribute to our unique company culture, improve our level of service, & create innovative new capabilities for Trunk Club.

Who you are

  • A sales-minded individual. You love helping others, create positive experiences & know how to hustle.
  • A collaborator. Youre team oriented & value long-lasting relationships.
  • A lover of style. Youre creative & excited about apparel.
  • Driven & self-assured. You are accountable to quotas & hustle to hit them.
  • An empathizer. You are deeply empathetic to the problems of others.
  • Humble. You take direction well, seek feedback & constantly try to improve.
  • Resourceful & adaptable. You enjoy creatively solving problems & running through walls.


  • Build & manage relationships with customers to make sure they are happy with our service through sales, wardrobing & outfitting
  • Successfully maintain your customer book through various growth enabled performance metrics & sales quotas
  • Achieve & consistently exceed monthly, quarterly & yearly quota
  • Become an organized stylist who excels at prioritization & efficiency
  • Provide styling advice & support based on members needs, fit, & lifestyle preferences
  • Engage with warm customer interest & provide a positive onboarding experience
  • Listen to customer feedback & incorporate it in your styling suggestions
  • Manage inbound customer communication via chat, email & phone
  • Delight people with unbelievably considerate care & attention to detail

How we work

  • With open minds. We are committed to building a diverse team of stylists & customer base. This encourages a healthy & inclusive environment that builds sustainable relationships for our successful company.
  • With & for our customers. Our Stylists focus on delivering a great experience to all of our customers & maintain relationships through a digital space.
  • With style. We gain & share product knowledge with our customers to help them feel confident & most importantly, that their shopping needs are taken care of with our expertise.
  • With transparency. We have an open team environment. No cubicles, no private offices.
  • With a solid foundation. We dont cold call. Leads are provided to help you in building & maintaining a successful book of business.
  • With pride. We value our people most of all. We invest in ourselves by applying our own strengths & interests to company needs.
  • With one goal in mind. Our Sales team is a crucial piece or driving revenue for our Trunk business. We work together, achieve together & build together.

A few of our perks

  • Team outings
  • Merchandise discount
  • Flexible work environment
  • Social environment with built-in bars & an open space concept


  • This is an hourly position that will require some evening & weekend shifts. You can expect to work (5) 8-hour shifts per week.
  • Expected schedule is 40 hours a week comprised of 8 hour shifts

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

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