About RAPP Singapore

RAPP knows the way to create real value for brands, is to help them create real value for their customers. We do this by balancing Precision & Empathy: the ability to understand real people through data, & the smarts to meet their individual wants & needs. Building on our data foundation, RAPP delivers a range of capability across social, digital, customer experience & technology. As part of Omnicom, RAPP is proud to employ over 1,000 talented people across U.S., Brazil, UK, France, Germany, Singapore & Dubai, & we actively foster an inclusive workplace where diversity & individual differences are valued & leveraged to achieve the agencys vision. The Singapore team was started in 2016 to address the needs of our regional clients, & we are seeking like-minded individuals to join our growing team.

Your Role

Youll be creating/building emails & making sure that they are delivered on time & to the clients specifications. Youll be working closely with the rest of the client team to ensure all monitoring & KPIs are met & ensuring the client team is seen as a value-added service at all times.

We also think character is equally important. We are a fun, ambitious & flexible team that openly communicates & follows a can do attitude of mutual support regardless of your title. This is probably the main reason why you should join us! We are small enough to be agile, but have a global network of insanely talented people, whom you will get to work with/ learn from. That said, we strive (and succeed) to maintain a fun, flexible & respectful culture that you typically see in start-up agencies.

Your Responsibilities

• Build & deploy emails
• Manage simple & dynamic content setup, working with data to drive content & large lookup tables
• Test & monitor campaigns compatibility with all web browsers & devices
• Understand & edit HTML
• Ensure work is checked & relevant checklists are completed
• Manage a busy workload with several email build projects in different stages at the same time
• Multi-task to deal with urgent & quick turnaround requests
• Self-manage workload & highlight any scheduling conflicts to Team Leader
• Support & mentor junior member of the team, sharing knowledge & best practice
• Have a sound knowledge of the email systems & processes in place & suggest improvements
• Solve problems & communicate issues & resolution to Team Leader & to client (where appropriate)
• To be the sole email representative at client meetings
• Provide clear communication to clients (internal & external) during campaigns
• Understand the needs of the client & respond efficiently & appropriately to meet these
• Suggest ideas to add value to the client & continuously seek to improve client satisfaction & efficiency

Skills & Experience

• Wed expect you to understand working in an email marketing capacity & have detailed level knowledge email best practices & platforms
• You will have previous experience working with email platforms such as Salesforce Marketing Cloud, Adobe, Dot Digital, Redpoint, Episerver etc. Experience of Salesforce Market Cloud would be a distinct advantage
• You will be familiar with HTML & be very comfortable editing HTML or adding new HTML elements to an existing template
• We want someone whos highly organized & shows strong attention to detail the small things count!
• You will be able to demonstrate your ability to manage several small & large projects simultaneously delivering to deadlines
• You will have 4-5 years + experience of email marketing execution