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StitchFix // online fashion retailer
London, UK    Posted: Saturday, September 25, 2021
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About the Role

With over 150 remote Stylists in the UK & more than 6,000 remote Stylists across the US, our Styling organisation is the heartbeat of Stitch Fix.  One Fix & one Client at a time, our Stylists are the front line in creating the experience that Stitch Fix is known for, personalised & effortless style. Our team of Stylists do this through curated Fixes, helping each Client find what they love.  As a Styling Styling Field Lead, you will grow, develop & inspire a diverse team of Stylists in the Greater London Styling Region.

You're excited about this opportunity because you will

Manage, develop & inspire a team of Stylists

  • Directly manage a team of 25-50 part time & full time remote Stylists, who are relentlessly focused on the Client experience
  • Develop & manage your teams performance & operational targets to meet our Client & business needs; create & execute personalised performance management plans
  • Teach & coach your team in styling best practices to improve the Client experience & outcomes
  • Strategise & create unique opportunities for Stylists to engage, learn, develop & grow
  • Celebrate team successes & recognise individual achievements
  • Create an engaging & rewarding employee experience for our Stylists
  • Be available for your team by working standard business hours (M-F, 9am-6pm, inclusive with a one hour break) with availability on occasional evenings & weekends as needed

Scale the Greater London Styling Region

  • Be a brand ambassador & build awareness of Stitch Fix & the Stylist position
  • Recruit, interview & assess Stylist candidates to build a talented, passionate, diverse & Client focused styling organisation
  • Build an internal talent pipeline within your team of Stylists & participate in talent planning discussions for your region

 Be a leader in the Styling Organisation

  • Be a key partner in assessing future talent within your region including developing, assessing, interviewing & onboarding new Leads
  • Work with cross functional  teams that impact the broader styling team
  • Build community, best practice sharing & collaboration within team & across the larger Stylist team
  • Share learnings, insights, ideas & best practices with others regularly
  • Attend Styling Team Lead trainings & events, bringing our Stitch Fix culture to life
  • Model the Stitch Fix mission & values

 Were excited about you because

  • You have 5+ years experience working directly with customers or in customer service
  • You have 3+ years of people leadership experience working with large teams; remote leadership experience a benefit 
  • You have a proven history of building strong, resilient & nimble teams, & developing future leaders
  • You have the ability to independently make sound business decisions
  • You are relentlessly focused on the Client experience - Clients & people are the focus of everything you do & this is reflected in the teams you build.
  • You will work remotely & in central London as needed for trainings, events, meetings, etc. 
  • You are self motivated, detail-orientated, disciplined & organised & have a growth mindset
  • You are a solutions-orientated problem solver who is comfortable navigating ambiguous situations 
  • Your verbal & written communication skills are unparalleled
  • You are tech savvy & comfortable with navigating Google products & various social media apps & websites
  • Above all else, you are bright, kind & motivated by challenge

Why you'll love working at Stitch Fix...

  • We are a group of bright, kind & goal oriented people. You can be your authentic self here, & are empowered to encourage others to do the same!
  • We are a successful, fast-growing company at the forefront of tech & fashion, redefining retail for the next generation
  • We are a technologically & data-driven business
  • We are committed to our Clients & connected through our vision of Transforming the way people find what they love
  • We love solving problems, thinking creatively & trying new things
  • We believe in autonomy & taking initiative
  • We are challenged, developed & have meaningful impact
  • We take what we do seriously. We dont take ourselves seriously
  • We have a smart, experienced leadership team that wants to do it right & is open to new ideas
  • You will be proud to say that you work for Stitch Fix & will know that the work you do brings joy to our Clients every day

About Stitch Fix

Stitch Fix is an online personal style service for men & women combining art & science to disrupt & redefine the retail industry. Were the first fashion retailer to blend expert styling, proprietary technology & unique product to deliver a refined & deeply personalised shopping experience. We leverage vast amounts of Client data to make decisions throughout the company. All of this results in a simple, powerful offering to our customers & a successful, growing business. We believe we are only scratching the surface of our opportunity; & were looking for incredible people to contribute! Wed love for you to help us carry on the trend.

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