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Lyft // on-demand ride-sharing
Denver, CO    Posted: Friday, February 14, 2020
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At Lyft, community is what we are & its what we do. Its what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, & diverse organization where all team members are recognized for what they bring.

Lyft is seeking an experienced AR Operations Lead to manage our collection efforts while maintaining excellent relationships with our customers, internal finance leadership, & cross-functional business partners. The AR Operations Lead will be responsible for managing & mentoring a team of collectors whose mission is to exceed monthly/quarterly/annual collection targets. This is a hands-on role that requires a candidate that is willing & able to roll up his or her sleeves to accomplish goals. This person will work directly with our strategic customers on issue resolution, escalation & timely payment. Our goal is to offer a world class experience for our customers from order to cash. This role is pertinent in making that happen!


  • Ensure that team members are properly trained in our processes & fully utilizing available tools & reports
  • Prepare monthly cash forecasts & assign cash goals for each collector
  • Ensure invoices are uploaded to third party bill systems on time & accurately
  • Develop documentation & procedures for the credit & collection process
  • Create a team environment that embraces process improvements, risk-taking & change
  • Hold team accountable by meeting with each collector on a regular basis to review the status of outstanding balances & to identify accounts that require escalation
  • Provide regular & candid feedback to each direct report including annual performance evaluations
  • Meet or exceed targeted collections metrics, reducing past due balances, bad debt reserve exposure, & other quantitative targets
  • Assist the cash applications department with resolving pertinent payment application discrepancies ensuring adjustments are completed in a timely fashion
  • Follow through on all collection issues, including but not limited to, the research of incorrectly billed invoices & resolving client discrepancies, as well as partial payments
  • Make collection calls and/or generate correspondence in a fast-paced, goal-oriented collections department
  • Continually review department processes to determine ways to increase productivity & cash flow
  • Create reports & provide data analysis on customer accounts, as needed
  • Maintain, perform internal control procedures for collections & ensure SOX compliance in areas of responsibility
  • Support audit efforts & assist with special projects as needed


  • 4+ years of previous Accounts Receivable experience required; 5+ years working on large, strategic accounts preferred
  • Bachelors degree in accounting or finance
  • Able to meet tight deadlines in a fast paced environment
  • Commitment to excellent customer service for both internal & external customers
  • Exceptional written & verbal communication abilities
  • Ability to prioritize & manage multiple responsibilities
  • Goal oriented with strong communication, attention to detail, problem solving & analytical skills
  • Creative, self-disciplined & capable of identifying & completing critical tasks independently & with a sense of urgency
  • Willingness to work in a paperless environment
  • Experience with Netsuite, Salesforce, G-Suite, & Oracle preferred
  • Oracle system implementation experience preferred


  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

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