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Trialspark is software & tech company that accelerates discovery of new drugs.
New York    Posted: Tuesday, January 29, 2019
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TrialSpark is a technology company that brings new medical treatments to patients faster by reimagining the clinical trial process.

Were fundamentally changing how clinical trials are run, rethinking the trial process both from a technology & operational perspective. To achieve this, were bringing together talent from top technology, CRO, & biopharma companies to work side by side.

Job Description

As the first Field Support Technician at TrialSpark, your work will be critical in ensuring the uptime & reliability of technology used across our rapidly growing trial site network. Your day-to-day activities will include the deployment & ongoing maintenance of routers, temperature sensors, & other IoT hardware. Youll also participate in an on-call rotation for site monitoring. Outside of running the day-to-day, youll be asked to look for ways to improve our processes as the business scales.

This is a great opportunity if youre someone who:

  • Enjoys helping others with a great bedside manner
  • Is detailed oriented & obsessed with pinpointing the root cause of technical issues
  • Doesnt mind getting in the weeds of things & views obstacles as opportunities


Key qualifications for this role include:

  • Organized & detail oriented - This role is all about the details. Youll need to juggle many different tasks, ensuring they all get done in an accurate & timely manner.
  • Ownership mentality - You feel a strong sense of ownership over your work. You not only get it done well, but also look for ways to improve how we do things.
  • Extensive field support experience - You are a security & reliability focused individual with experience supporting technical infrastructure across multiple locations.
  • Excitement for the mission - Were passionate about bringing medical treatments to patients faster, & think its important you are too.
  • Kind, thoughtful, & low ego - We look for folks who have these attributes, as we think they are key contributors to a great company culture.

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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