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Company Description

Optimizely is the world's leading experimentation platform, allowing businesses to dramatically drive up the value of their digital products, commerce & campaigns through its best in class software. By replacing digital guesswork with evidence-based results, Optimizely enables product & marketing professionals to accelerate innovation, lower the risk of new features, & drive up the return on investment from digital by up to 10X. Over 26 of the Fortune 100 companies choose Optimizely to power their global digital experiences. Optimizely's impressive customer list includes eBay, FOX, IBM, The New York Times & many more global enterprises.

Job Description
  • Drive adoption, retention, & advocacy across the Enterprise East Book of Business to ensure our customers are getting a positive return on their investment & will continue investing in Optimizely

  • Directly manage a team of Enterprise Customer Success Managers (currently 3individual contributors in NYC & actively hiring for more)

  • Coach, develop, & drive performance of the team

  • Provide leadership sponsorship for all East customer accounts (Enterprise & Digital) & serve as point of escalation for the NYC team

  • Assess, prioritize, & innovate new programs to ensure our customers are adopting the Optimizely platform

  • Partner with stakeholders (sales, people operations, customer operations, marketing, services, education, support, etc.) to deliver on a seamless customer experience

  • Make timely decisions & implement strategies to drive customer success

  • Empowered to take accountability for team & team's results

  • Partner with the global CSM leadership team to develop team processes & procedures for global & local consistency

  • Design solutions & consultative approaches specific to the NA Enterprise East book of business

  • Build strong relationships & collaborate cross-functionally to drive market readiness, sales handoffs, customer marketing, training actions, services deployment, & effective support to drive a seamless customer experience

Qualifications
  • 5+ years of customer facing work

  • Hands on people leadership experience and/or proven leadership abilities

  • Experience with technology consulting, agency, or Customer Success management experience in experimentation

  • Proven track record of building & maintaining collaborative cross functional relationships

  • Ability to travel 30% of the time, including regular trips to see customers & to Optimizely HQ in San Francisco

  • A strategic leader who is also fearless about execution & not afraid to dig into the details with the front-line team

  • An empathic leader with a desire to build a world-class CSM organization within the constraints of a responsibly managed business

  • Strong perspective rooted in past experience, paired with willingness to listen carefully, explore new ideas, & coach

  • Curiosity & willingness to experiment, fail fast, learn, & adapt; flexibility to learn from what you've done in the past, not adhere rigidly to it

  • Experience building & retaining best in class talent

Additional Information

Perks:

  • Commuter & transportation benefits
  • Catered in-office lunch on weekdays
  • Full medical insurance with very low co-pay & deductible. HMO, PPO, & HSA options available
  • Full dental coverage including orthodontics
  • Full vision coverage including contacts
  • Dependents 100% covered for medical, dental, & vision
  • Wellness Grant
  • RSU's
  • Unlimited vacation policy & seventeen weeks of paid parental leave
  • 401k benefit
  • Working with a great team & having a huge impact!

At Optimizely, we embody inclusion & embrace diversity. Optimizely is an equal opportunity employer & makes employment decisions on the basis of merit. Optimizely prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration.All your information will be kept confidential according to EEO guidelines.

 
 
 
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