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Plaid // democratizing financial services thru tech
New York    Posted: Friday, January 15, 2021
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At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life & over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase & Robinhood to Fortune 500 enterprises like American Express & PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark & NEA, as well as global financial institutions such as Goldman Sachs & Citi. 

As Implementation Specialists, we are responsible for guiding & helping Plaid's most strategic customers & partners integrate with Plaid products, our API & technology. We work closely with both Growth & Partnerships Account Managers in addition to many other internal teams such as Sales, Customer Engineering, Product & Support. In this role, you will be responsible for the implementation phase in the customer lifecycle & ensure Plaid customers & partners are properly onboarded & our solution is implemented & launched. This stage is incredibly important in the success of our clients, as for many, their Plaid integration is the foundation of their application & / or platform. Behind each successful launch is an Implementation Specialist that provides superior technical guidance & support to make it all possible.

You will be a highly visible technical & product expert in Plaid's offerings, learning & knowing how to work with & leverage the Plaid API. You'll work with clients to answer their technical product or integration questions. When technical issues arise, you'll leverage internal tools, teams, & resources to ensure customers meet their development / integration milestones. In collaboration with Account Managers, you will support clients as they test, pilot & ultimately launch their Plaid integrations. Members of the Implementation team are expected to manage many implementations / customers & partners simultaneously, & to stay up to date on Plaid's technological improvements & new product offerings.
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