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Arcadia Healthcare Solutions // population health management tech
Media, Full Time    Pittsburgh    Posted: Thursday, January 30, 2020
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Arcadias Technical Writer is responsible for the creation, development, & publication of instructional documentation for product specifications, releases, & installations associated with our robust suite of population health tools. This role will work cross-functionally across various internal departments to ensure product specifications & requirements are well-understood & documented.

What youll need to accomplish:

  • Conducts primary research with internal subject matter experts (SMEs), reads documentation, & explores existing software systems or proofs of concepts in order to become familiar with product concepts with the goal of (1) drafting, writing, & editing technical documentation, & (2) remaining current in technological innovations
  • Develops & writes technical content by studying flowcharts, sketches, drawings, mockups, specifications & product proofs of concept
  • Creates technical documentation including design meeting notes, software specifications, technical manuals & user-friendly end user manuals
  • Recognizes changes in scope, specifications & work effort for software projects & anticipates resulting changes in documentation needs
  • Creates & proactively maintains end-user & internal design documentation for products to support internal & external audiences, as well as higher-level strategic overviews & concept review documentation to support sales, marketing, & account management.
  • Utilize knowledge management best practices to improve the searchability & enhance the searchability of documented resources
  • Research & documentation of existing & requested customer-specific configurations or customizations, along with underlying business drivers to support Ops/PM in identifying shared needs or customer education opportunities

What youll need to have!

  • Bachelors Degree required
  • 5+ years of experience as a technical writer; experience in the healthcare industry preferred
  • 2+ years of related engineering experience
  • Functional knowledge of JavaScript, CSS, HTML5 is preferred
  • Experience working with a product or product management team a plus
  • Demonstrated research skills & the ability to communicate effectively with technical SMEs
  • Proven experience in the principles & best practices of technical writing, copywriting, editing, proofreading, & content design
  • Excellent communication skills, attention to detail, & ability to meet deadlines
  • Experience with Microsoft Suite (Project, Excel, Word, Visio)
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