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Qubit // tools for marketers tools to drive real-time conversions
Product, Full Time    New York    Posted: Thursday, June 25, 2020
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Client Project Manager

Qubits Professional Services team includes the brightest talent: ex-consultants, engineers, entrepreneurs & graduates. We are looking for a Client Project Manager to support our European team in delivering best in class technology implementations & ongoing optimisation programmes. We need somebody with strong attention to detail & client facing skills to guide a variety of customers through the Qubit platform & optimisation programmes.

This is a great opportunity for someone early in their career (1 - 2 years experience including internships) to get their foot in the door at an exciting high growth start up!

At an exciting time in Qubits growth, the successful candidate will be responsible for managing a variety of customer relationships & supporting your Professional Services team in executing.

This role provides a platform to develop client & project management skills in a fast paced, innovative technology start-up. It is a great opportunity for people who are looking for their next step in the SAAS space or to move away from traditional corporate careers & would like to join a growing Professional Services team within an international business.

Key Responsibilities:

  • Project managing customer ongoing optimisation roadmaps & personalisation projects:
    • Building & owning project plans managing expectations with the client including pushing back where required
    • Coordinating & scheduling required resources
  • Developing delivery cadence & primary point of contact with our clients
  • Delivering implementation & on-boarding projects for a variety of clients
  • Developing where required as well as taking & validating customer briefs, liaising internally as appropriate
  • Understanding of best practice recommendations to help prioritise customer roadmaps
  • Summarising & feeding back results from Qubit dashboard on test completion
  • Work with Strategy Consultants to assess the business value of conversion rate optimisation & personalisation programmes for customers
  • Responsible for delivering on projects to costs, timescales & quality
  • Developing client relationships at practitioner level as well as managing delivery & execution including client expectation setting
  • Documenting project progress in line with project management best practices (meeting minutes, project plan updates, weekly status reports)
  • Documenting functional & technical specifications of the conversion rate optimisation solution working closely with engineers
  • Work in collaboration with the Qubit Customer Success Managers to:
  • Provide updates as per our project management methodology for customers ongoing optimisation roadmaps
  • Identify client growth opportunities & flag relationship or retention risks
  • Share knowledge that you acquire on the customer company, business objectives & stakeholders

Personal Attributes:

  • BA/BSc or higher
  • Fluency in English (written & spoken)
  • Internship in enterprise SaaS, IT/management consulting or another relevant industry
  • Ability to manage multiple parallel projects, liaise with customers, pushing back as required
  • Excellent customer interaction & presentation skills (ability to present to different audiences & bring the message across in a concise, professional manner)
  • Proven track record of meeting & exceeding goals
  • Proven passion for technology & digital

Preferred skills:

  • Experience working with software platforms
  • PRINCE2 certified or 1 year experience in waterfall project management
  • Some understanding of the SAAS industry & professional services operating models
  • Comfortable with technical concepts & adept at learning new technology applications
  • Interpersonal skills, with the ability to manage & work with both technical & business staff/customers
  • Strong business acumen
  • Basic knowledge of SQL preferred
  • Self starter, who enjoys working autonomously in a fast paced & innovative environment
  • Ability to speak one other european language
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