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Lyft // on-demand ride-sharing
New York City    Posted: Monday, July 06, 2020
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At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

The Office Operations Specialist is responsible for providing exceptional operational & facilities support for a 450-person office, ensuring a comfortable, productive working environment & inclusive, delightful experience for all team members.

You possess a strong ability to prioritize & execute tasks in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset & know how to stay self-motivated & demonstrate a positive attitude. You feel empowered to take initiative & lead from your seat. You consistently demonstrate strong verbal & written communication skills.


  • Be the face of the Office Operations team, providing first class customer service for Lyft team members based in & visiting the NYC office
  • Manage office vendor operations & relationships for services related to day-to-day office maintenance & events (e.g. janitorial, furniture, food/beverage, plants, etc.)
  • Act as the primary point of contact for property manager & building security; partner with the Security team to assess, solve for or escalate office-related physical security issues
  • Manage inventory of all office supplies & place orders as needed
  • Perform regular floor walks daily to ensure all conference rooms & shared spaces are neat, organized & in general working order, escalating issues as applicable
  • Manage incoming & outgoing mail/shipment process within the office
  • Utilize JIRA ticketing platform to field & resolve inbound office requests & inquiries from team members
  • Partner with HR, EBPs, & IT teams to assist with onboarding & offboarding tasks for new & departing team members
  • Maintain consistent & clear communication with other Office Team members in regards to any facilities or security related concerns
  • Partner with leadership on site to provide facilities support for Lyft events
  • Other site specific duties required by the property in question
  • Support the Office Operations Lead & Manager in additional duties as necessary


  • Be aligned with Lyfts Core values: Make it Happen, Uplift Others & Be Yourself
  • A passion for facilitating an overall positive employee experience through ongoing operational support
  • 3+ years of customer service experience
  • 1+ years of office operations experience
  • Possess the ability to remain agile & multi-task effectively in a fast paced environment
  • A passion for managing an overall positive employee experience through ongoing operational support
  • Strong ability to manage competing priorities & projects
  • Strong interpersonal & communication skills, with the ability to build relationships across departments, work collaboratively, & manage conflict constructively including but not limited to emergency situations.
  • Capable of prioritizing tasks/duties as assigned & delegating tasks as needed


  • Great medical, dental, & vision insurance options
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

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