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YouNow // live-video broadcasting social network
 
New York City    Posted: Thursday, September 05, 2019
 
   
 
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JOB DETAILS
 

YouNow is seeking an outstanding professional to join our team to manage the VIP Program in the English locale. This individual will regularly communicate with YouNows most valuable community members across owned marketing channels, drive earned & paid revenue programs, & optimize, manage & support the global YouNow VIP program. This individual will identify, socialize, & steward innovative user experience, product features & client support strategies to ensure industry competitiveness & growth.

The candidate should possess & express patience & empathy, be comfortable developing revenue-driving messaging, & enjoy building & maintaining valuable relationships with some of YouNows most valued stakeholders.

Responsibilities:

  • Work closely with Product & Content teams to communicate product changes, & propel revenue-driving initiatives through owned communications channels
  • Solve requests from VIPs within the English-speaking YouNow community on issues relating to spending, in-app benefits, & more
  • Optimize the in-app user journey of revenue-generating community members
  • Innovate, prioritize, & communicate key product & support requests from the VIPs back to the VIP & Product teams
  • Maintain a user support first response time of 18 hours or less in Zendesk, & 12 hours or less in Intercom
  • Own creative direction & operations for YouNows revenue driving virtual gift program
  • Participate in regular VIP & user support team meetings
  • Own key revenue goals, driving results through product updates, community-driven events, contests, & giveaways

Requirements:

  • Passion for people
  • Give a sh*t; Natural inclination towards hustle & advocating for the client
  • Clear & detail-oriented communication skills
  • Working knowledge of the YouNow platform
  • Experience working in sales, user or customer support a bonus
  • Experience with SQL & Python a bonus
  • Multilingual skills are a bonus
 
 
 
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