Our mission? To create the finance solution that energizes SMEs & freelancers, so they can achieve more. We simplify everything from everyday banking & financing, to bookkeeping & spend management. A Qonto, we are passionate about creating the best product, one with a strong impact & a great user experience. So, if you're looking for an ambitious team that's modernizing a dusty industry thanks to design & technology combined with great customer care, get in touch! Find out more about the
Qonto Way here.
Alexandre and
Steve launched Qonto in July 2017, & the team has achieved great things since then:
- Market leader for online SME banking in Europe
- 220,000 SME clients
- €622 million raised so far with a €4.4 billion valuation after Series D
- International investors including Valar, Alven, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners
- 4 offices in Paris, Berlin, Milan, & Barcelona
- And 500+ happy Qontoers building a finance solution businesses love to use
Our values:
- Ambition | We tackle big challenges. No matter what
- Teamwork | We create momentum by working together, at the same speed
- Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day
- Integrity | We're open. We're honest. And we earn the trust of our clients & each other
As our Global Social & Community Manager, your mission will be to bring the brand to life on social networks & within our community. You like to interact with people, have a critical mind, a strategic vision, & are at ease in operational matters.
In the Growth team, you will work within the Global Social & Community Team, reporting to our Head of Social & Community helping with: Growing & engaging our social media community on our channels & external groups, helping build a strong community of entrepreneurs, freelancers, & company creators, while engaging & curating content for the community.
As a Global Social & Community Manager at Qonto you will
• Engage on our social media channels & external groups by creating conversations to evangelize the Qonto brand on all platforms: Linkedin, Twitter, Instagram, Facebook, Youtube.
• Monitor existing discussions on the brand & discussions where we are legitimate to continue conversations on all platforms as well as on external groups (Facebook & LinkedIn).
• Track relevant qualitative & quantitative KPIs for external groups' community management & create monthly reports to share with the Brand & Comms team.
• Respond to marketing customer inquiries & comments on social platforms in a timely manner & relay to our customer service when needed.
• Define the strategy to create & build an engaged community.
• Develop strategies implying marketing campaigns, content rewards to develop the engagement & the satisfaction of our community.
• Monitor social media trends (France & Global) about what other brands do on social & how: from French tech start ups to international brands.
What you can expect
• Working in a hyper-growth & International environment (#Next40).
• Hands-on culture, take on responsibilities & decision-making.
• Learning & improving your ways of working every day.
About You
• Experience: You have at least 4 years of experience with a fast & successful track record in a Social media position & community management.
• Customer Obsessed: You have a user-first approach, you are obsessed with taking care of our customers & community & you frequently listen to them in order to adapt your strategy.
• Communication: You have excellent interpersonal & editorial skills, with exceptional listening skills.
• Organized: You have great organizational & project management skills.
• Curious: You are willing to go deep to learn about the nuances of the product, industry, & competitors.
• Languages: You have a perfect written & oral expression in French & English.
