Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, & partner with 250,000 merchants - with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung & Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
We are currently looking for a Service Delivery Lead working with a global perspective to strengthen the Customer Service Launch Management team. The position plays a central role, working closely with all product teams to roll out Klarna wide initiatives towards Service Operations (SO) & Service Delivery support teams. Our mission: We plan & coordinate initiatives & launches to ensure Customer Service Operations are fully prepared to provide high-quality service to our customers. Acting as the bridge between start up teams & Customer Service Operations, we challenge & guide our stakeholders to find the balance between speed & quality.
As a team, we are securing Customer Service operational readiness for Klarna wide initiatives. You will act as a project manager to facilitate & coordinate all needed actions. Assign actions to the correct owners & monitor the execution until the point of full readiness is achieved.