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Warby Parker // boutique-quality eyewear retailer
 
New York City    Posted: Monday, May 09, 2022
 
   
 
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JOB DETAILS
 

Warby Parker is searching for a Retail Operations Coordinator to join our high-energy team & provide day-to-day support across all 170 (and counting!) retail locations. In this role, youll play a key part in achieving operational efficiency & excellence by ensuring each & every store team has what they need to succeed. You will support the Retail Operations team in answering support tickets, policy creation, process building, & supplies procurement. In addition, you  will work cross-functionally with the Retail Operations Manager, the Retail Communications Manager, & the Eyecare & Vision Services Operations (EVO) team. Sounds like your cup of tea (or coffee, or yerba mate)? Keep reading!  Read on! 

What you'll do:

  • Become an expert in all Warby Parker retail processes & systems
  • Respond to all Retail Operations ticketsUpdate  retail-facing policies & procedures
  • Identify & communicate trends in questions & issues, & pinpoint policy updates, training, & communication opportunities
  • Track inventory levels & supply procurement for stores in partnership with our third-party supplies vendors
  • Maintain the store specs resource library & support bi-weekly policy refresh messaging
  • Be available as needed for on-call weekend & evening shifts

Who you are:

  • Backed by 612 months of experience in retail store operations
  • A passionate self-starter who works effectively & efficiently 
  • Highly motivated & focused (an orderly to-do list is the secret to your success)
  • A concise, clear, & compelling communicator
  • A critical thinker with a solution-oriented mindset
  • An ultra-organized person with superb prioritization & execution skills

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

Were constantly asking ourselves how we can do more & make a greater impactand that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale, be profitable, & do good in the worldwithout charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses & contacts to eye exams & vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, & achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings & events, volunteering & learning opportunities, & just great company filled with curious, kind folks. Dreaming up & sharing ideas arent responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, & identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community & belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors & equitable systems, where all employees can bring their authentic selves, feel engaged, & share their perspectives as a valued member of Team Warby. Transparency is what were all about, & our annual Impact Report & Racial Equity Strategy lay out how were sticking to these values. 

 
 
 
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