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Feather // furniture rental
New York City Office    Posted: Friday, August 09, 2019
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At Feather, our mission is to transform humanity's relationship with material goods to create a healthier & happier planet. Youll join a fast-paced, innovative team whose passion lies in delighting customers & helping people live lighter.

Feather is growing our best-in-class operations team in New York, & is seeking a Warehousing & Fulfillment Lead to manage the complex operations in our last-mile fulfillment centers. You will be responsible for driving the optimization, efficiency, & success of our fulfillment operation in all markets. Youll implement innovative processes to support our proprietary reverse logistics model.

The role demands both a strategic focus with an eye on the future & the willingness to command daily operations in multiple facilities, taking responsibility for the success of the fulfillment of each Feather order. Youll manage teams across multiple markets & time zones, collaborate closely with the delivery, account management, & merchandising teams at Feather, & will report to the Head of Logistics.

You will:

  • Oversee the workflow & operations in each of Feathers last-mile fulfillment centers, including taking over management of the warehouse teams in each of these facilities
  • Implement processes in the warehouses that will ensure 100% accuracy in fulfilling customer orders across each market
  • Create a detailed strategic plan for last-mile warehousing & fulfillment that will allow Feather to scale rapidly in both existing & new markets, considering key factors such as real estate commitments & labor plans
  • Develop & own Feathers existing innovative infrastructure related to reverse logistics with a focus on how we receive, clean, refurbish, & redeploy used items from previous subscriptions
  • Design & track KPIs related to warehouse activity, including those related to warehouse capacity, throughput, labor planning, shipment accuracy & more, using dashboards & other tools to present data & progress
  • Ensure quality control & training processes are standardized across existing markets, & implemented on day one of a new markets operations
  • Work with the product team to develop our inventory & warehouse management software
  • Collaborate with the people team to improve employee experience for the warehouse team
  • Work cross-functionally with merchandising & operations teams to contribute to a growth plan that will allow Feather to scale efficiently
  • Make periodic visits to existing Feather fulfillment centers (this role will include 10-20% travel)

You have:

  • 3+ years of experience in hands-on operations, warehousing, and/or logistics, including a leadership role in high growth start-up
  • 2+ years experience managing large teams, with experience in management of remote teams a major plus
  • The desire to build something from the ground up & face a unique problem head-on as Feather aims to establish itself as a world leader in reverse logistics
  • An understanding of macro-level warehousing trends & an innovative eye for applying trends & processes to a unique business model
  • Knowledge of & experience with the complex logistical challenges associated with launching in a new market

You are:

  • Based in NYC (or willing to move)
  • Excited about joining a small team & growing with Feather
  • Passionate about Feather's mission
  • Eligible to work in the United States

You get:

  • Competitive compensation
  • Generous health, vision, dental, & ancillary benefits
  • Flexible vacation & paid time off
  • A 50% discount on your own Feather subscription
  • The latest MacBook & a high-resolution external monitor
  • A stylish desk & an ergonomic chair (it's what we do, after all!)
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