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Visa // credit cards
   Posted: Wednesday, February 12, 2020
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Company Description

Fascinated by the future & captivated by technology?

Smart, driven & want to make a difference in the world?

Want to explore new territory?

This role is for you.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable & secure digital payment network that enables individuals, businesses & economies to thrive.

Individuality fuels our brand & our global team - we're proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives & experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects & encourages meaningful work/life balance for everyone. In addition, we offer market leading salary & have a fantastic benefits offering.

So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

Job Description

Department Summary
Part of the global Product org, Visa's Innovation & Design team is a global client facing organization that sets Visa's public innovation narrative, supports our clients to accelerate their innovation agenda & transform their consumer digital experiences, & promotes hands on incubation & rapid prototyping to demonstrate the art of the possible for clients & partners. Innovation & Design runs Innovation Centers in various regional offices. This role focuses on Visa's European region, based out of our London Innovation Center.

Job Scope
Our dynamic & start-up-like team of designers, developers, facilitators & creative strategists is looking for a talented individual to help bring new solutions to life, from imagination to commercialization. This includes identifying & prioritizing opportunities through the discovery phase, shaping strategic roadmaps & using human-centered design & agile principles to deliver projects that create innovative payment / commerce experiences.

Core Role: To shape & lead strategic engagements based on design thinking methodologies for some of Visa's largest clients & strategic partners across Europe.

Core responsibilities

  • Client Engagements & Strategy

    • Plan, structure & facilitate strategic client engagements - use design thinking methodologies to help banks, merchants, fintechs, technology companies & other partners in Visa's ecosystem discuss, prioritize & deliver future payment experiences

    • Coordinate support & inputs required for engagements, including from Visa & client stakeholders, designers, technology / engineering teams & other contributors

    • Build client engagement content (e.g, use case of a new technology in payment), based on primary & secondary research & interviews with Visa's experts, & translate into client material (e.g., presentation, talking points, demos, videos)

    • Develop a strong understanding of Visa's payment services & capabilities, & technical foundations

  • Solution Design Delivery

    • Work in small multi-disciplinary teams including product, design, technology & strategy to deliver impactful solutions to complex consumer & business problems for clients & partners

    • Scope project plans, create key project deliverables such as insights presentations, stimuli/creative boards, concept summaries, workshop agendas & activities

    • Lead agile design delivery sprints that involve customer needs/pain points discovery, design, services design & solution development

    • Manage & support junior team members assigned on project

    • Determine success criteria & KPI's - track & monitor progress

  • Research & Insight

    • Partner with the design team to conceptualize & define research methodologies that solve complex challenges & uncover customer behaviours, pain points, needs & aspirations

    • Define research (e.g. format, scope, consumer profiles, interview guides, survey content etc)

    • Manage research agencies/partners as required

    • Actively monitor developments in payments & current & future trends that impact the payment industry



  • Deep knowledge of product development lifecycles, divergent exploration, concept development prototyping, testing, future visioning, & strategy development

  • Natural communicator & storyteller with passion for promoting ideas effectively - show openness to new ideas, modifying viewpoints & direction in light of new information

  • Strong business acumen & ability to translate human insights into commercial outcomes

  • Inspirational & motivational people management & leadership skills - actively promotes an environment of inclusion & diversity of thought
  • A keen balance between creativity, commercial aptitude, intellectual curiosity & program management
  • Energetic, positive & motivated when tackling challenging problems
  • Technical Skills - MS Office, PowerPoint, Keynote, Sketch etc
  • Service & design thinking methodology experience preferable


  • Bachelor of Design, Business, Commerce, or Technology (MBA highly desirable)

  • Commercial experience with experience instrategy/innovation consulting or product development/solution design in ecommerce or SAAS having developed digital strategies, & implemented new products to market

  • Must have demonstrated experience in running sprints that involve needs discovery (ethnographic research), design, services design & solution development

  • Experience working in client facing & client workshop facilitation, project-driven environments & teams

  • Must be able to work in a dynamic startup-like team environment with a diverse team

Additional Information

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture & background, fight for important initiatives like Equal Pay & actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds & perspectives of our worldwide teams, Visa is a better place to work & a better business partner to our clients.

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