Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. We have been recognized by Gartner as one of the four most innovative ecommerce companies in the world, & have featured in Wired Magazine as one of Europe's hottest startups.
Contentsquare has 10 main offices across the world ( New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, & Singapore) with 750+ clients globally including Fortune 100 companies like HSBC, Sainsbury's, Spotify, Asos & Microsoft. We've been experiencing tremendous growth as our team has grown from ~300 to 1000+ employees globally, & raised a $500M Series E funding in May 2021.
As our growth accelerates further we are looking to hire 1,500 positions globally in the next 3 years. We are looking for talented people like you to join us & help us continue to innovate & improve online experiences for all. We want the most ambitious, unique & enthusiastic people to join us & help us in this mission. Come join the #CSquad family!
In a few words - Who you will work with
Reporting to Agathe
(Manager, Customer Success France), you will lead a team of product experts who serve as a reference for customers around the optimal use & adoption of the Contentsquare platform. You will work closely with other internal teams (Customer Success, Sales, Customer Experience, Product) as well as collaborate daily with our 3 other Solution Expert Leads (Anaëlle
About your team
The Solution Expert team is accountable for driving product adoption & building relationships with key end-users to deliver enablement programs tailored to their business initiatives, objectives & defined use cases. Solution Experts partner closely with Success Managers to help translate customer objectives into platform use cases. This team also serves as a bridge between Product & Customer Success teams to advocate on behalf of customer needs & help ensure that the roadmap is aligned with client requests & expectations.
About your role
The Team Lead Solution Expert is responsible for training, hiring, developing & nurturing a team of high-performing Solutions Experts. In this role, you are responsible for the delivery & results of your team, including value delivery, prioritization, project management, & relationship-building. The role involves managing a team of talented & expert people. The team has been over performing for the past year & half. We are looking for someone to continue this momentum & bring additional value from their experience in digital analytics & CRO, & knowledge of main client KPIs.
People Manager or Individual Contributor?
The Lead Solution Expert is a player coach role, where you will spend 40% of your time working with clients & the remaining in a managerial capacity.