Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn & build their careers-skill insights, LMSs, courses, videos, articles, & projects-and match everyone to growth opportunities that fit their unique skills, roles, & goals.
Client Success Associates (CSA) are members of Degreed's Client Success team responsible for furthering platform adoption & nurturing client relationships after implementation & roll out. The CSA will be the face of Degreed to manage key projects & programs for designated clients. This individual will be required to have strong Degreed product knowledge & be able to evaluate, advise & educate clients on best practices & product enhancements. The CSA will also coordinate engagement & communication efforts alongside the client to ensure successful program delivery.
This position, which can be based in a Degreed office or remote anywhere in the U.S., reports to the Manager, Client Success Desk & will be a key member of our Client Success team delivering a world-class experience to some of the leading, well-known companies in the world. All team members are expected to operate at the highest levels of professionalism with key stakeholders, senior leaders & executives of our clients, partners & cross-functional team members. The top performance measures of this role is constant improvement of client experience & increased client advocacy to help ensure client renewal.