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Twilio // platform for building messaging applications
Product, Full Time    Dublin, Ireland    Posted: Saturday, January 15, 2022
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See yourself at Twilio

Join the team as our next Principal Product Manager (Messaging Workflow Platform).

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

This position is needed to be the Principal Product Manager leading Twilios Messaging Workflow platform team. 

Twilios SMS business is growing rapidly with a great many customers with differing needs & an ecosystem of many hundreds of providers around the world that are used to deliver messages. We have a compelling vision of how the messaging traffic from such customers utilizes this choice of supply to meet both the needs of the customer & expectations of the ecosystem. Our Messaging Workflow team is the core backbone of delivering messages to customers. It processes many billions of messages per month, requiring high scalability & reliability. Many other teams rely on integrating their services with the Messaging Workflow to deliver their features to customers.

We are seeking a Principal Product Manager to work with our engineering teams to expand upon & deliver this vision. This person will work with architects & engineering to define the architecture, services & APIs that evolves this core platform.


In this role, youll:

  • Act as a leader, not just setting direction for an engineering team, but for your product, its customers & business outcomes.

  • Communicate with stakeholders, other product managers & engineering teams across the globe, from product vision to specifications to product performance analysis, you will be writing & regularly represent your product & your team to upper management.

  • Take large, ill defined, & complex ideas & compose clearly articulated requirements, plans & roadmaps & work with teams to deliver them on time.

  • Prioritize across customers & stakeholders to develop a roadmap & communicate priorities both to engineering teams & customers.

  • Work with your colleagues to align on vision & build a roadmap that we can execute based on broad, company-wide, mission statements.

  • Develop a clear point of view & influence the people around you, changing our course if necessary.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5+ years experience in a Product Management role in a software company.

  • Excellent communication skills. You are happy to talk to customers & partners, & enjoy evangelizing your product & vision. Strong writing skills, for both product & engineering. You can communicate complex matters concisely & clearly.

  • The ability to solicit customer requirements from many - often competing - sources, prioritize, & work with engineering & design to deliver.

  • Analytical skills, ability to query (SQL) complex data sets to make data driven decisions & insights.

  • Experience working with engineering teams to deliver software using Agile methodologies & lead solution design with engineering partners.

  • Technically savvy & experience with the cloud, APIs, communications, enterprise software, & SMS is a plus.

  • Bachelors degree or equivalent experience required.


  • (Strongly Preferred) Experience of systems, architecture & APIs - including customer facing API based products - & working with architects to define them.

  • (Strongly Preferred) Experience of platform focused products or internal platform services.

  • Previous experience as an engineer.

  • Experience of line management or managing a team of Product Managers.


This role will be based either in our Dublin office or remotely in Ireland. 

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

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