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CarGurus // online platform for used cars
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Car shopping is complicated. At CarGurus, we use data & technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. Were the most-visited car-shopping site in the US & we are growing fast in our international markets. Ready to come along for the ride? 

CarGurus is seeking a co-op to join its Sales Operations team. This individual will play an integral role in supporting & enhancing the operations of CarGuruss Sales Operations organization through technology enablement & process innovation & optimization.  

This position will sit within CarGurus Sales Operations department, specifically the Sales Support team, providing direct assistance to Sales & Service teams with regular Salesforce activities such as investigating & resolving issues. The ideal candidate for this role is a highly motivated, self-starter with excellent interpersonal & multi-tasking skills. If you embody these traits & are looking to learn & collaborate in a well-rounded Sales Operations opportunity, this is the role for you!  

This is a full-time, paid, Fall 2022 Co-op position. Only students currently enrolled in a full-time undergraduate or graduate program will be considered. Must be eligible to work 40 hours a week from July 2022 - December 2022. 

What Youll Do:  

  • Assist in managing a Salesforce support queue within established service level agreements. Triage requests & deliver high-touch, timely support to Sales Operations internal clients (Sales)  
  • Manage intake process for sales requests by gathering & recording business needs, scoping technical requirements, coordinating cross-functional efforts, & managing end-user expectations  
  • Maintain data integrity & standardization within Salesforce objects  
  • Research & evaluate new tools & solutions that support business needs  
  • Collaborate & partner with stakeholders (including Sales, Enterprise Applications, Finance, Legal, Marketing, Product, etc.) to implement strategic cross-functional initiatives  
  • Develop reports to analyze & measure KPIs, & assist with presentation preparation  

Who You Are:  

  • Current student pursuing a bachelors degree in business, information systems, or a similar field  
  • At least one previous co-op/internship experience  
  • Excellent communication skills; both written & verbal  
  • Strong organizational skills & attention to detail  
  • Experience juggling multiple tasks at once  
  • Flexibility to periodically extend working hours to support the Sales organization  
  • General experience in a customer support role preferred  
  • Proficient in all Microsoft applications, specifically Excel, Outlook, & PowerPoint  
  • Experience with CRM systems (Salesforce preferred) & Project Management systems (JIRA preferred) 

CarGurus Culture:

We work hard every day to build the worlds most trusted & transparent automotive marketplace, but trust & transparency dont just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves & their potentialwhere you dont just fit, you thrive. We dont discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

We recognize that flexibility plays a critical role in enabling our people to thrive in both their personal & professional lives. We currently welcome Gurus into our Cambridge, MA office on a voluntary basis but do not require employees to physically be in the office. We will adopt a hybrid working model when health experts & government officials in our local communities deem it safe to do so. Specific arrangements within this model will be up to team leaders discretion; we encourage you to discuss your questions & needs during the interview process.

All US CarGurus employees are required to provide proof of full vaccination against COVID-19, unless they have an approved medical or religious accommodation. This helps us to safeguard the health of our employees & their families, our customers & visitors, & the community at large.


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