The Outreach Training Team serves its customers through a variety of experiences, so the ideal candidate will have an understanding of both Virtual Instructor-Led & On-Site Classroom experiences.
The Training Manager is tasked with operationalizing Outreach's Global Instructor-Led Training program to deliver the best-in-class training experiences for our customers. The ideal candidate will have a consultative mindset with background & experience in leading training teams for software-based products. They will partner with the Instructional Design, Customer Success, & Professional Services leadership teams to ensure educational program alignment to implementation needs & ongoing customer success needs. Additionally, they will be quick to help advise customers on how best to leverage our training services to enable their teams.
Success will be measured via the scaling of Outreach training programs to meet global & platform expansion needs. Customer sentiment & measurable outcomes post-training will also be a key indicator of success.
This role reports to the Sr. Manager of the Customer Education team. This person can be based in Seattle or fully remote anywhere in the U.S.
About the Team
The Customer Education Team reduces barriers to learning Outreach by building & delivering world-class educational products to all our customers based upon common roles & workflows. We focus on scale first, developing modular material - from On-Demand to Instructor-led offerings - to get our customers up-to-speed quickly & improve the way they work. Most importantly, the education team helps ensure quick adoption & outcomes post-training by crafting customized messaging, to targeted audiences, with clear calls to action.