About Us:

Chiefs mission is to build the most powerful network focused on connecting & supporting female leaders. With members who are at the C-Level or are rising VPs, Chief is the only organization designed for women seated at the table. Read about us in Forbes, Inc., & watch us on the Today Show. 

Launched in early 2019, Chief is a Series A stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, & other top-tier investors. Were headquartered in New York City, with membership also in LA, Chicago, SF, & Boston. Currently, we have Clubhouses open in NY, LA, & Chicago.

About the Role:  

A Member Experience Associate at Chief is a main support connection between members, our Member Experience Managers, & Chief. As the Member Experience Associate, you will directly support Chiefs Member Experience Managers with their day-to-day tasks, while also acting as a go-to for basic member questions. We are looking for someone who is passionate about establishing & maintaining strong communities & relationships.  The ideal candidate is entrepreneurial, outgoing, organized & most importantly passionate about our mission.

 Responsibilities:

• Directly support Chiefs Member Experience (MX) Managers with their day-to-day activities. This includes but is not limited to answering member questions, supporting administrative work, entering member data, organizing outreach campaigns, & acting as a liaison between the MX team & other cross functional departments.
• Answer all basic member support questions in a timely manner 
• Help to maintain & update member information in Chiefs CRM database
• Have a comprehensive knowledge of Chiefs mission & offerings
• Solicit, analyze & present feedback on the member experience to help the team continue to improve our services to have the greatest impact & benefit for members 

What Were Looking For:  

• BS/BA degree or relevant work experience required
• Excellent written, verbal, & interpersonal communication skills
• Exceptional people skills & a passion for building relationships
• Highly organized, able to multi-task & strong attention to detail
• Proactive self-starter comfortable working in a fast paced environment
• Ability to communicate, present, & influence at all levels, including executive & C-level
• Passion for the Companys mission, positioning & brand 

Why Youll Want to Work Here:

• Competitive base salary
• Unlimited vacation policy
• Full medical, dental, & vision packages
• Experience as an early member of a startup team with exciting early traction
• Opportunity to work for a startup focused on driving real change for women in business
• Opportunity to create & attend inspiring experiences & events with leaders of industry