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Landor // brand consulting & design
Marketing, Full Time    London    Posted: Wednesday, July 28, 2021
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Role Overview

The Social Media & Content Manager is responsible for developing & executing our social strategy & creating world-class content.  The overall focus of the role is to drive Landor & Fitch social reputation & grow our followership across key targets including press, key opinion formers/influencers, prospective clients, WPP operating companies, existing clients & Landor & Fitchs people.

Job Duties & Responsibilities


  • Creates social marketing opportunities
  • Supports internal & external special projects
  • Works with the GMD to define & evangelize social marketing & content development & best practices regionally & globally
  • Develops & drives forward our culture & an agile way of thinking & working within marcoms
  • Actively builds relationships with all Landor & Fitch studios

People, Team & relationships

  • Understands team interaction & roles of all team members
  • Fosters communication & cohesion between internal teams & functions
  • Leverages the worldwide Landor & Fitch network to support local & regional social media marketing
  • Leverages WPP network to understand latest social media & content tools & shared resources

Social Media

  • Develops & executes Landor & Fitch social strategy to increase online engagement & brand awareness
  • Oversees & manages all global Landor & Fitch social channels
  • Develops & executes targeted social media campaigns
  • Manages & grows our follower base through consistent & strategic content
  • Manages social media profiles & channels for key executives (8-10)
  • Measures, analyzes & reporst on goals & performance across social channels, & Exec profiles including quarterly analysis & annual evaluation for business plan


  • Contributes to our PR strategy & ensure that our social media & PR strategies dovetail to best support our Marcoms & Business Development goals


  • Creates content strategy for social channels, based on new business & client needs, trends & audience personas
  • Develops & manages the global Landor & Fitch content calendar & strategic pillars framework; coordinating, editing & managing content from contributors across our network
  • Acts as a Landor & Fitch brand story-teller; copywrite & curate the global Landor & Fitch messaging & content including thought leadership, case studies & press across all channels
  • Uses social media analytics to measure performance & optimize content 

New Business Development

  • Develops profile raising social media linked to our new business strategy highlighting thought pieces, news-led press relations, research studies, awards, conference speaking, client events
  • Supports special projects, as requested by the Global Marketing Director


  • Promotes award winning entries in creative & impactful ways

Strategic & Innovative Thinking

  • Displays passion & curiosity for brand & design
  • Participates in development & evaluation of strategic deliverables
  • Ensures that everything we produce meets Landor & Fitch standards & delivers against
    the brand strategy & business objectives
  • Creates competitive & breakthrough strategies & plans
  • Contributes to refining & developing Landor & Fitch tools & offers
  • Displays thought leadership & develops Landor & Fitchs industry profile

Project/ Financial Management

  • Responsible for the effective management of project & team resources
  • Establishes & manage global social media budgets

Qualifications & Skills

Capabilities (Success Factors)

  • Customer focus
  • Powerful communicator
  • Drive for results
  • Flexibility & patience to deal with ambiguity & changing priorities
  • Highly organized & skilful planner
  • Approachability
  • Perseverance


Required experience

  • Strong working knowledge of key brand concepts related to brand/corporate identity, customer experience, service design, motion design etc.
  • Strong working knowledge of social media marketing on a global basis (WeChat, Weibo etc. is advantageous)
  • Proven writing skills with an understanding of different styles & approaches
  • Proven understanding of constructing & editing documents ranging from blog posts to long form content
  • Capacity to persuade & be credible at a senior level
  • Proven ability to build rapport, & solid lasting relationships with clients & peers
  • Natural desire to work collaboratively with multiple cross functional peers

Our Commitment to Diversity & Inclusion

We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people & their uniqueness can shine & be celebrated. Were working to set new standards for the industry band we are always striving to create a culture that celebrates equity & belonging.

Landor & Fitch is committed to a policy of Equal Employment Opportunity & will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity or expression, sexual orientation, marital status, or any other legally-recognized protected basis under federal, state, or local law.

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