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Twilio // platform for building messaging applications
Paris, France    Posted: Thursday, December 02, 2021
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Because you belong at Twilio

The Who, What, Why & Where

Twilio is seeking a french speaking Professional Services Senior Engagement Manager to sell Twilio's Professional Services portfolio. The Professional Services Senior Engagement Manager is responsible for encouraging positive relationships with both our product sales teams, & our customers.  As the first senior role in our French Professional Services team, this position will initially also cover project management of customer engagements. 

As a Professional Services Senior Engagement Manager you will be joining a growing Professional Services team within an extraordinary technology organisation. You will have the opportunity to partner with best-in-class companies to help them build next-generation contact centres & customer engagement applications involving multiple communication channels such as SMS, Voice & Video. You will seek to understand their business case, user personas, use cases, & timelines to provide the right services solution for them. You will work closely with sales to identify service opportunities & drive business to both our services organization & to our systems integrator (SI) partner ecosystem.

Further, you will also partner closely with leadership to help grow the services sales organisation as we scale. You are a skilled relationship builder! You feel comfortable discussing Twilio products, standard methodologies, lessons learned, expectations, & real-world business impacts to a wide audience consisting of C-Suite Leaders, IT Leadership, Project Managers, Contact Centre Management, & Developers alike. You feel confident in your ability to master the balance between sales, staffing & delivery considerations.


Twilio is looking for an Professional Services Senior Engagement Manager with a consistent record in a Services Sales role.

  • 10+ years of professional experience in software, professional services, & / or contact centre, including 5+ years selling or directly supporting the sales process for a services practice
  • Ability to work within a high-velocity deal team with a diverse set of deal team members, & adaptable in a work environment that has a start-up mentality
  • Comfortable carrying bookings targets
  • Able to pitch services value proposition, identify winning strategies for services opportunities & driving commercial discussions to success while identifying & addressing complexity, risk & dependencies
  • Experience around contact centre software / services & / or custom application development with the ability to pick up on new technologies, new products, & new industries quickly
  • Excellent communication & presentation skills that can be leveraged to quickly build trusted-advisor status with internal partners & clients alike
  • Fluent in English & French


You will be empowered to drive bookings through networking with Twilio sales, building an opportunity pipeline, & working with customers to resolve how best to enable their implementation! You will lead the sales cycle from (internal) prospecting through contracts & to the handoff to delivery. When safe to do so, travel would be expected up to 25%. 

As a Professional Services Services Senior Engagement, you will live the Twilio Magic:

  • BE AN OWNER: Ambitious spirit required as you shape & build key relationships among Twilio Sales, Partner Team, Customer Support & Client Success in order to keep the pipeline full of a diverse set of services opportunities. You will get plenty of support along the way, but your territory would be yours to build & manage--with an eye toward results.
  • DRAW THE OWL: Work with the sales team & the customer to create & improve on the approach for their Twilio implementation & application support. Every customer is unique & so are their circumstances, so being able to right size a solution is critical. 
  • WEAR THE CUSTOMERS SHOES & BE BOLD: Advocate for the customers short-, medium- & long-term success every step of the way. Allow your experience & insight to continuously improve the process- even when the customer needs convincing.
  • BE INCLUSIVE: Selling here is a team sport & collaboration amongst all key partners are the building blocks for our success.
  • WRITE IT DOWN: Craft clear statements of work that set good & accurate expectations between Twilio & our customers, so that the experience & the outcomes are satisfying.


The Professional Services Services Senior Engagement plays a pivotal role within Services & Sales at Twilio. They have the responsibility of bringing in the work that keeps the Professional Services team growing & ultimately helps drive customer success on the platform. Further, the Professional Services Services Senior Engagement serves as the face of Professional Services to the customer during the selling process, often building to create the customers first impression of our expertise & commitment.

Twilio is empowering the worlds developers with ready access to all of todays critical communication channels to build applications to engage with customers world wherever they are & however they prefer to connect. Twilio is truly unique; we are a company committed to your growth, your learning, your development & your entire employee experience. We only win when our employees succeed, & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion & innovation, & we want you & your ideas to thrive at Twilio.


This position can be based anywhere in EMEA but will focus on the France sub region. Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience,  understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has modernized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers. 


Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

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