Tessian protects every business's mission by securing the human layer

We're building intelligent security that works for human beings as they are, not how security policies would like them to be. Using machine learning technology, Tessian automatically predicts & eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise & phishing attacks - with minimal disruption to employees' workflow. As a result, employees are empowered to do their best work, without security getting in their way. You can read more about Human Layer Security here.

Tessian has raised a $74m Series C led by renowned security investors, March Capital (Crowdstrike, Knowbe4), with follow-on from Sequoia, Accel, Balderton, Latitude, Okta, Sozo, Citi & Schroder Adveq, to further our mission to secure the human layer.

Founded in 2013, Tessian is backed by world-class venture capital investors, has hubs in San Francisco, Boston, Austin, & London, & is one of the Top-3 2021 Best Places to Work for Women.

Tessian's Onboarding Managers play an essential role in driving the adoption of Tessian solutions at our customers.

As our Customer Onboarding Lead, you'll be responsible for leading the team in providing exceptional services to our customers across their first formative months with Tessian, including supporting pre-sales activities & post sales delivery. 

You'll be a critical problem-solver with previous experience in a client facing role & can work collaboratively internally (with both commercial & technical teams) & externally (from senior stakeholders to IT professionals). You'll be high energy, organised & have amazing communication skills.

You'll have a strong aptitude & experience in working in B2B SaaS technology, with a strong desire to further your craft. You will be responsible for managing projects end to end, owning the relationship with customers during the onboarding period.

You will also be responsible for supporting the delivery (and adoption) of complex new product functionality to our customers along with the creation of customer facing documentation. 

You will own these projects end to end, defining all stages of the project lifecycle, highlighting all risks & associated mitigations as well as identifying issues, escalating where required & resolving issues throughout the project process.

Success will be measured through customer satisfaction & our ability to meet & exceed customer onboarding metrics.