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    Sign in  
Oscar Health // health insurance
Remote    Posted: Wednesday, March 31, 2021
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Hi, we're Oscar. Were hiring a Medical Guide Specialist to join our Virtual Operations team. 

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 & headquartered in New York City. Our goal is to make health insurance simple, transparent, & human. We need your help to do so.

About the role:

Healthcare is broken. Patients experience a system that is fragmented, inaccessible, & impossibly complicated. We want to change that starting with primary care. We also believe medicine is a team sport & great primary care means connecting patients to a broader community of healthcare professionals & resources that are designed to address each patients unique healthcare needs. Were starting with a virtual first connection. 

As we grow out our Virtual Primary Care offering, were looking for Medical Assistants to assist a Care Team in managing a panel of patients with a virtual first mindset. Youll be working with a Care Team of MDs,  Advanced Practitioners, & Nurses to provide collaborative care. 

In this role, youll solve problems that truly change lives. Youll demonstrate organizational agility, coordinate cross functionally to get answers, & put patients first. 

You will report into the Virtual Operations Lead 


    • Provide support for your Care Team, including virtual MDs, Advanced Practitioners & Nurses.
    • Own proactive planning for each member's medical needs with follow through to solution.
    • Resolve problems, complete audits, identify trends, determine system improvements, & implement change.
    • Coordinate patient care to dos & care plan adherence.
    • Partner with & attend stakeholder meetings to discuss trends & problem areas with systems, workflows, regulations, compliance, & our network.
    • Assist with the labs process, including entering labs into EHR, sending requisition forms, coordinating referrals, & disseminating order information & results to providers. 


  • 2+ Years experience as a Medical Assistant or similar certification & education. (CNA,EMT)
  • Must be available nights & weekends as well as some on-call rotations.
  • Knowledge of medical office management systems & procedures.

Bonus points:

  • Experience as a supervisor or leader. 
  • Proficiency in word processing, spreadsheets, & patient management software.
  • Proven working experience as a medical assistant.

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.

We encourage our members to care for their whole selves, & we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, & volunteer opportunities.

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