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WorkFusion // robotic automation software
Engineering, Full Time    New York    Posted: Thursday, October 01, 2020
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About us
At WorkFusion, we're building software products that are changing the world & transforming the workplace, for the better. Our technology automates data intensive repetitive work so people can be freed from the mundane to pursue the meaningful, while companies can grow further & customers can be served faster & better.
WorkFusion is widely recognized as the world leader in intelligent process automation with its Intelligent Automation Cloud which combines RPA, machine learning & work analytics in one unrivaled platform that is easy to deploy & unlimited to scale. We compete in the fastest growing segment in software & are growing at record pace with customers spanning the globe. Our headquarters are in New York City (on Wall Street) with operations all over the world.

Our teams are dedicated to building & marketing AI-powered software for all business types, ranging from high growth startups to large enterprises with particular focus on banking, insurance, healthcare, retail, consumer products, energy, high-tech & transportation. 

As a Senior member of the Site Reliability Engineering team at WorkFusion, you will work to transform & develop multi cloud strategy, reduce infrastructure cost, & make our infrastructure reliable, performant & competitive. You will have the opportunity to work cross functionally to transform & maintain monitor-able & reliable software systems, serving millions of users everyday. We're looking for someone who has deep technical expertise & experience to join a fast-paced, growing team of SREs tackling challenging problems at scale.

Key responsibilities
 Show ownership of customer success with WorkFusion platform management.
 Partner with Delivery, Engineering, & Product to steer SRE alignment & strategy to ensure reliability of WorkFusion platform deployments
 Respond to client reliability concerns & agile problem resolution.
 Lead teams that design, code, test, & deliver software to ensure application performance & resiliency
 Ability to communicate with various customer teams & navigate them with WF best practices (IT,  DevOps, Security, Tech).
 Strives for environment management automation either by coding it or by leading & influencing developers to build systems that are easy to run in production.
 Proactively work on the efficiency & capacity planning to set clear requirements & reduce the system resources usage to make WorkFusion cheaper to run for all our customers.
 Identify parts of the system that do not scale, provides immediate palliative measures & drives long term resolution of these incidents.
 Identify Service Level Indicators (SLIs) that will align the team to meet the availability & latency objectives.
 Proposes & drives architectural changes that affect the whole company to solve scaling & performance problems
 Measure the risk of introduced features to plan ahead & improve the infrastructure.

 Bachelor's degree in Computer Science, related technical field or equivalent practical experience
 6+ years of experience with system design, algorithms, data structures, analysis, & software design
 Deep knowledge in DevOps tools & practices, Enterprise standards & security.
 Knowledge of scripting languages (e.g. shellscript, groovy) & main concepts of Object Oriented programming (Python or Java is a plus).
 Solid knowledge on Ansible & CI/CD.
 At least 5 years experience with AWS,Azure, GCP cloud technologies (S3 bucket administration; EC2; ELB; Security Groups; IGW; ACLs; etc)
 At least 3 years of SRE experience.
 Knowledge of large-scale distributed systems in practice, including multi-tier.
 6+ years of experience managing a distributed team of engineers
 Experience conducting technical deep-dives into the system configuration or code.
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