Darkstore is changing the way premier brands connect their products with customers through same-day delivery & elevated delivery experiences nationwide. We are a venture-backed, quickly growing company looking for an experienced Customer Support person to play a pivotal role in growing & scaling the business.
As a Customer Support Lead, you will manage the day to day customer interactions that ensures every customer who comes in contact with Darkstore will receive the best experience possible. An ideal candidate is a person who is detail-oriented & has the ability to delight others while also getting measurable operational results.
This role will be engaged in providing assistance to customers on issue identification & resolution. As a Lead, this position has room for growth as a people leader & will act as one of the main escalation points for tickets & our brands to ensure that all customer interactions are world-class.
*This job will require evening & weekend hours*