Denodo is the leader in data virtualization - providing unmatched performance, unified access to the broadest range of enterprise, Big Data, cloud & unstructured sources, & the agilest data services provisioning & governance - at less than half the cost of traditional data integration. Denodo's customers have gained significant business agility & ROI by creating a unified virtual data layer that serves strategic enterprise-wide information needs for agile BI, big data analytics, web & cloud integration, single-view applications, & SOA data services across every major industry. Founded in 1999, Denodo is privately held.
The Technical Lead on Enterprise Data Integration will have an extensive scope of responsibilities deploying specialized integration capability in complex environments & may take full responsibility for strategic development of staff working in daily operations or in unfamiliar & unpredictable situations.
The technical services would cater towards integrating data in a virtual manner for operational and/or informational purposes - Integration of multiple data sources for a Customer Service, Multichannel IT Infrastructure; implementation of Logical Data Warehouses & Virtual Datamarts to enable modern Business Intelligence solutions, Integration Layers for Hadoop-based Data Lakes, & support for Agile Operational Reporting on a diverse Big Data infrastructure are just a few flavours of your future projects.
Denodo is always looking for technical, passionate people to join our Services Engineering team. We want a professional who will travel, evangelize, manage, & troubleshoot to enhance our clients' journey around Data Virtualization.
Be part of an elite team in a rapidly growing international software product company. Your career with us will combine cutting edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.), exciting growth path for technical, product & customer-facing roles, direct mentorship, & access to senior management as part of a global team. Your mission is to help our clients, partners & prospects to realize their full potential through accelerated adoption & productive use of Denodo's data virtualization capability in many solutions.
Duties & Responsibilities
In this role you will require a combination of high technical expertise, customer & partner relationship management skills to conduct on-site & off-site engagements. In this position you will work directly with engineers, managers & business users in order to understand business & technical requirements & provide guidance & solutions.
You will oversee the successful delivery of technical services that include training, consulting services & customer support under your management from kickoff to closeout, including determining scope details & monitoring the progress to ensure it conforms to customer expectations & contractual agreements.
Also you will need to maintain strong relationships with architects, technical teams, & leadership (both business & IT) across customers & partners' organizations.
Customer / Partner engagement:
Develop relationships with key business stakeholders & act as a trusted advisor to major Denodo customers.
Manage client expectations, establish credibility at all levels within the client & build problem-solving partnerships with the client, partners & colleagues.
Enthusiastically present software solutions to customers, from IT managers & technicians to C-level executives.
Know when & where to escalate within the technical organization, & make effective use of those resources.
Manage consultants & engineers, support in escalation situations, performance, & general team coordination within your region.
Coordinate team members & partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones & goals.
Promote knowledge & best practices while managing deliverables & client expectations.
- Build interpersonal relationships with other teams