Customer Success Manager
Job ID: 20WD38619
As a Customer Success Manager within the Autodesk Construction Solutions (ACS) organization, retaining & expanding our construction customers is one of our most important tasks. Within ACS Customer Success, we understand that enabling continuous adoption of our cloud solutions & fulfilling our customers' desired business outcomes is critical to building lasting relationships with our customers & ultimately driving revenue for ACS.
Reporting to the Area Manager of Customer Success, the ACS Customer Success Manager is a strategic partner to your assigned customers, ensuring their desired business outcomes are being achieved. You will be the main driver for product adoption, expanding your network within the customer to identify & build repeatable adoption plays by collecting product data, customer feedback & analyzing patterns of successful customers. Utilizing these plays, you will drive the success of your customers & align on objectives & progress in Executive Business Reviews. Additionally, you will act as a voice to the customer on product roadmap discussions & the strategic ACS vision for our construction business.