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Deliveroo // restaurant food delivery
Paris    Posted: Monday, September 30, 2019
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As Tier Manager at Deliveroo France, your goal will be to optimise the growth & profitability of a key geographical segment of Deliveroo France. This is a vital part of the French team as we continually emphasise best practice execution at a hyper local level.

We are looking for high-performers who are excited by ambitious challenges & comfortable with tackling difficult & complex issues. The Tier Managers will support local & global execution by providing 3 key services:

  • Expertise at a hyper-local level
      • Tier managers will be expected to have close knowledge of their zones including: demographics, growth & profitability trends, absolute & relative drivers of Product Market Fit (PMF), detailed knowledge of restaurants, familiarity with rider ops challenges & experience.
      • They will accomplish this through regular visits to their physical zones to monitor implementation, provide feedback & develop hypotheses which they will test analytically for improvements to Deliveroo performance
    • Close scrutiny of key performance metrics
      • Tier Managers will primarily be driven by market share, order volume, gross profit per order & net promoter score & will be expected to have very close knowledge of those indicators
      • They will also be expected to be familiar with PMF indicators, KPIs relating to major projects in their zones & any other relevant performance drivers
  • Joint problem solving
    • Tier Managers will be expected to complete analyses to explain performance at a local level & factors affecting implementation of major projects
    • They will work closely with local project owners & their teams & - when necessary - with global project owners & their teams to develop solutions to optimise market share, growth, profitability & consumer sentiment in France zones


  • Advanced Excel & experience thinking analytically
  • Willingness to go into the field & transform observations into hypotheses
  • Good interpersonal, communication & presentation skills
  • Experience being part of complex projects with multiple stakeholders
  • Ability to work quickly with tight deadlines
  • Fluent & comfortable working in French & English


  • The opportunity to the world by helping to build the European leader in Foodtech
  • Gaining cutting-edge skills & experience by problem solving some of the most advanced issues facing companies today
  • Working in a fun, exciting company culture with people who enjoy what they are doing
  • The opportunity to make an impact & grow with the business

Life at Deliveroo

We are a growing & diverse team, with very large impact, seeking to answer some of the most interesting questions in Foodtech. We move fast, were always looking for new ideas & were very transparent about the decisions we make & why we make them. No solution is owned by a particular team, which means the scope for growth & personal impact is enormous.

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