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Gympass // single membership to over 8500 gyms
So Paulo    Posted: Wednesday, November 06, 2019
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CX Supervisor- Gympass, So Paulo

Hi candidate!

Do you wanna help people find an activity to love & defeat inactivity in the world? So join our team & this mission!

As a CX Supervisor you will report to ourSeniorOperations Manager Latam. You will have to identify opportunities & initiatives to make the CX teams reach a higher performance level including people, structures & OKRs.

A CX Supervisorat Gympass will:

  • Manage the Customer Success Team (Gyms, HR or End-Users);
  • Provide constant feedback & guidance so the team can achieve better results & better customer experiences;
  • Analyze service metrics & discuss with the leadership improvements to reach better results;
  • Contribute to creating an environment of trust & responsibility;
  • Know how to engage & recognize the team;
  • Build & ensure excellent stakeholder relationships.

The qualifications required for this position are:

  • Proven track record in developing teams;
  • Fluency in spoken & written English;
  • Capable of working closely with internal stakeholders & customers
  • Enthusiastic team player with make it happen attitude;
  • Excel & Zendesk knowledge would be great;
  • Strong leadership skills;
  • Be a problem solver & multitask professional.

What can Gympass offer you?

  • Opportunities for personal growth & professional development.
  • Possibility to make your mark in a dynamic company & in a global unit.
  • A stimulating & welcoming atmosphere.
  • Complete access to the Gympass benefit to visit as many gyms as you want, & enjoy a healthier life.

Join this mission!

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