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DigitalOcean provides the simplest experience to manage your cloud infrastructure online.
Engineering, Internship    New York - NY, Cambridge - MA, Remote    Posted: Thursday, March 07, 2019
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Do you ever wonder what happens inside the cloud?

Based in New York & Cambridge, DigitalOcean is a dynamic, high-growth technology company that serves a robust & passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. We are working on solving some of the most challenging & interesting technology projects around, on a scale unmatched by few companies.

We want people who are passionate about building the infrastructure & platforms that will improve the resiliency, scaling, & development speed for cloud services.

We are looking for an experienced engineering manager with a background leading initiatives that address the needs of internal teams, such as Customer Support & Security, in a scalable & sustainable manner. Reporting to the Director of Platform Systems, the Senior Engineering Manager will oversee the teams priorities, scheduling, delivery, & operations of their services.

This is an opportunity to lead & develop the team focused on ensuring DigitalOceans well-recognized commitment to our customers is maintained & enhanced. This is a high impact role that is essential for DigitalOcean to meet the needs of its growing customer base & provide the tools & services necessary to support our expanding product offerings.

What Youll Be Doing:

  • Defining & driving the development of key services for internal systems
  • Leveling up the team through smart hiring, skills development, & cross-training
  • Establishing best practices for development, deployment, & operations
  • Working with peer teams to gather needs & define requirements
  • Driving adoption of services throughout the company

What Well Expect From You:

  • Distinguished track record of managing solutions for internal teams such as Customer Support
  • Experience with common technologies used to address support & security needs, including services such as SalesForce, Twilio, SendGrid, & ZenDesk
  • Delivering robust solutions that facilitate streamlined resolution of customer inquiries through use of technologies for automation, deflection, & issue management
  • Ability to direct several initiatives in parallel & manage priorities & schedules

Why Youll Like Working for DigitalOcean:

  • We have amazing people. We can promise you will work with some of the smartest & most interesting people in the industry. We work hard but we always have fun doing it. We care deeply about each other & take our no jerks rule very seriously.
  • We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. That means we maintain a growth mindset in everything we do & invest deeply in employee development. Youll need to be great to get hired here & we promise youll get even better.
  • We care about you. We offer competitive health, dental, & vision benefits for employees & their dependents, a monthly gym reimbursement to support your physical health, & a monthly commute allowance to make your trips to & from work easier.
  • We invest in your future. We offer competitive compensation & a 401k plan with up to a 4% employer match. We also provide all employees with Kindles & reimbursement for relevant conferences, training, & education.
  • We want you to love where you work. We have great office spaces located in the heart of SoHo NYC & Cambridge, & offer daily catered lunches to keep your hunger at bay. Were also very remote-friendlywe use Slack to communicate across the companyand all remote employees have the opportunity to take an all-expense-paid trip to our office to get quality in-person time with the team at least once a year. We also allow employees to customize their workstations to meet their needswhether remote or in office.
  • We value diversity & inclusivity. We are an equal opportunity employer & we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Department: Infrastructure

Want to learn more about our Infrastructure team? Clickhere!

Want an inside look into life at DO? Clickhere to hear from our employees!

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