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Smartling is automated, cloud-based translation mgmt platform & comprehensive translation services.
New York City, NY, United States    Posted: Tuesday, April 09, 2019
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IT Support Specialist

Engineering | New York City, US


Smartling is looking for savvy, meticulous IT Support Specialist with hands-on help desk experience. Our company has grown to over 100 people. We need a positive, proactive & personable hardworking individual to help us solve software & hardware issues in our offices.

Tasks at Hand:

  • Help with software & hardware installations, mostly Apple laptops
  • Resolve employees issues with laptops, phones, printers, Internet etc
  • Work with vendors technical support to resolve issues
  • Track inventory & equipment orders
  • Setup/disable accounts & services during onboarding/offboarding including but not limited to mail/mailing lists/ldap/vpn/wiki/jira accounts
  • Enforce secure laptop configurations by using special management tools
  • Performs other duties as assigned

Must Have:

  • Associate or BS in Computer Science, Information Technology or equivalent experience
  • Experience with hardware & software installation in Macs & PCs
  • Previous startup experience a plus

You Are:

  • Entrepreneurial - optimistic with a problem solving approach
  • Curious - Enjoys learning new technologies & data analysis techniques
  • A Leader - proactive & use excellent judgment when dealing with issues
  • Customer Focused passionate for client success at all times
  • Process Oriented - Well Organized with attention to detail
  • Team Player- Ability to work effectively & cross-functionally with all levels of management, both internally & externally

What matters to Smartling?

Two things - our clients & you. We believe that work is one of the most important parts of our lives, therefore we believe in a winning culture & great benefits:

  • Competitive salary & Employee Stock purchase plan
  • Great culture & team spirit
  • Take a break when you need it unlimited PTO
  • Company paid medical/dental/vision/life insurance
  • Commuter Benefits
  • Fully stocked kitchen with unlimited drinks, snacks & the best java in town
  • Mac or PC you choose!
  • Convenient office in the middle of Manhattan- just blocks from Penn Station & Grand Central!
  • Team outings

Smartling is an equal opportunity employer. No third party recruiters

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