IT Support Specialist
Engineering | New York City, US
Smartling is looking for savvy, meticulous IT Support Specialist with hands-on help desk experience. Our company has grown to over 100 people. We need a positive, proactive & personable hardworking individual to help us solve software & hardware issues in our offices.
Tasks at Hand:
- Help with software & hardware installations, mostly Apple laptops
- Resolve employees issues with laptops, phones, printers, Internet etc
- Work with vendors technical support to resolve issues
- Track inventory & equipment orders
- Setup/disable accounts & services during onboarding/offboarding including but not limited to mail/mailing lists/ldap/vpn/wiki/jira accounts
- Enforce secure laptop configurations by using special management tools
- Performs other duties as assigned
- Associate or BS in Computer Science, Information Technology or equivalent experience
- Experience with hardware & software installation in Macs & PCs
- Previous startup experience a plus
- Entrepreneurial - optimistic with a problem solving approach
- Curious - Enjoys learning new technologies & data analysis techniques
- A Leader - proactive & use excellent judgment when dealing with issues
- Customer Focused passionate for client success at all times
- Process Oriented - Well Organized with attention to detail
- Team Player- Ability to work effectively & cross-functionally with all levels of management, both internally & externally
What matters to Smartling?
Two things - our clients & you. We believe that work is one of the most important parts of our lives, therefore we believe in a winning culture & great benefits:
- Competitive salary & Employee Stock purchase plan
- Great culture & team spirit
- Take a break when you need it unlimited PTO
- Company paid medical/dental/vision/life insurance
- Commuter Benefits
- Fully stocked kitchen with unlimited drinks, snacks & the best java in town
- Mac or PC you choose!
- Convenient office in the middle of Manhattan- just blocks from Penn Station & Grand Central!
- Team outings
Smartling is an equal opportunity employer. No third party recruiters