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Teachers Pay Teachers is a community of millions of educators coming together to share their work.
 
New York    Posted: Monday, December 03, 2018
 
   
 
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About Us

At Teachers Pay Teachers (TpT), were unlocking the power of educator-created content. More than 2 out of 3 of U.S. teachers come to TpT every year to get teacher-tested, engaging, & rigorous materials. What began as a humble exchange for teachers looking to share lesson plans has since exploded into an education powerhouse where teachers have created more than 3 million resources for all aspects of PreK-12 education. More than five million educators worldwide (including teachers, administrators, & parents) have downloaded TpT resources more than a billion times. If you havent heard of TpT yet & want to learn more, just talk to a teacher about us. Or try this recent article in Forbes.

Who we are looking for

Were a team of good people doing great things. We listen first. We love our work. And we are all teachers & learners in whatever we do. We believe that productivity is never an accident. Its the result of a commitment to excellence, intelligent planning, passionate teamwork, & focused effort. We want every day to be fun & to matter.

Role description:

As the Senior IT Analyst, you will manage the IT needs at our New York office. You will also coordinate across geographies with our remote employees in Texas, California, & Massachusetts in order to help serve our entire company. You will be responsible for managing the evolving needs of a technology-driven company & anticipate technical challenges that may arise.

Responsibilities:

The successful candidate must have demonstrable leadership skills in a tech company. The Senior IT Analyst serves as the liaison between the infrastructure & general operations of the facility. You will install & maintain computer systems & networks aiming for the highest functionality. You will also train users of the systems to make appropriate & safe usage of the IT infrastructure. TpT expects our Senior IT person to have a high degree of technical aptitude over a large scope of IT software, hardware, & networking disciplines. Some of what you will own is below:

  • Oversee daily operations by analyzing workflow, establishing priorities, developing standards, & setting deadlines
  • Set up workstations with computers & necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Track inventory
  • Develop & maintain local networks in ways that optimize performance
  • Provide orientation & guidance to users on how to operate new software & computer equipment
  • Ensure security & privacy of networks & computer systems
  • Organize & schedule upgrades & maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose & resolve problems (repair or replace parts, debugging etc.)
  • Patience & ability to train users in both new & existing IT systems
  • Maintain records/logs of repairs & fixes & maintenance schedule
  • Identify computer or network equipment shortages & place orders
  • Own Procurement, Budgeting, Forecasting, & Asset Management for all computer & IT related equipment
  • Commitment to supporting new technology implementation
  • Willingness to work occasional off-hours during on-call, deployments, and/or outages
  • Constant willingness to provide assistance with technical issues, as needed.
  • Problem solving skills to revise existing systems & suggest improvements.
  • Ability to produce concise yet thorough reports within IT & for other teams as needed.

Qualifications & skills:

  • 8 years of experience in working with operations & business teams to communicate problem impacts & to understand business requirements
  • Must have a high fluency across G Suite products as we utilize many of them here at TpT
  • Experience working with TpTs systems, such as Cisco Meraki, Mac OS, Windows, Zen Desk & Slack, etc.
  • Outstanding organizational & time-management skills
  • Excellent written & verbal communication skills with the ability to present complex technical information in a clear & concise manner to a variety of audience
  • Practical experience prioritizing, tracking, & reporting multiple demands for self & team
  • Experience provisioning & maintaining: laptops, servers, & networking devices.
  • Prior work providing help desk support to system users
  • Good knowledge of internet security & data privacy principles
  • Experience working with users, management, vendors, & technicians to assess computing needs & system requirements, & recommend improvements
  • Experience in Procurement, Budgeting, Forecasting, & Asset Management
 
 
 
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